This free survey is powered by QUESTIONPRO.COM
 
 
Thank you for taking the time to share your opinions. This survey should take no more than 10 minutes to complete. We thank you again for providing your valuable insight. You will be able to print out your any day paint pass upon completion of the survey.
 
 
 
* Do you have children under the age of 14?
 
Yes
 
No
 
 
Please indicate the age and gender of your child(ren). (Please select all that apply)
Male Female
3 years old or younger
4-6 years old
7-9 years old
10-12 years old
13-16 years old
 
 
 
* Where do you learn about potential leisure activities for your children? (Leisure activities may include anything you do with your child(ren) to pass time with them or their friends after school, on weekends, or holidays.)
 
Word of mouth from friends/family
 
Online search engines
 
Mailings
 
Newspapers
 
Magazines
 
Social media
 
Email newsletters
 
Specific websites
 
Television
 
Schools
 
Other
 

 
 
 
* Which newspapers or magazines specifically?
 
NY Press
 
Parent Guide
 
NY Daily News
 
Big Apple Parent
 
Time Out NY
 
Time Out NY Kids
 
New York Family
 
The Spirit
 
Village Voice
 
AM NY
 
NY Post
 
Bar/Bat Mitzvah
 
Other
 

 
 
 
* Which websites specifically?
 
NY.com
 
newyorkkids.net
 
New York Magazine (nymag.com)
 
GoCityKids (gocitykids.parentsconnect.com)
 
Mommy Poppins (mommypoppins.com)
 
Time Out NY Kids (newyorkkids.timeout.com)
 
Other
 

 
 
 
* Which of the following places have you taken your children to for leisure activities within the last year? (Please select all that apply)
Arts and Crafts Studios
 
MAKE
 
Color Me Mine
 
Little Shop of Crafts
 
The Crafts Studio
Themed Children’s Stores
 
American Girl
 
Dylan’s
 
Build-A-Bear Workshop
 
FAO Schwartz
Children’s Multi-use Facilities
 
Kidville
 
New York Kids Club
 
Chelsea Piers
Museums
 
Children’s museums
 
General museums
Other Destinations
 
Bookstores
 
Indoor gyms
 
City parks
 
General recreational facilities (ice skating, bowling, etc.)
 
Places for education/lessons
 
Other
 

 
 
How important are the following aspects of the experience when deciding where to take your child(ren) for leisure activities?
Not at all important
1


2


3


4
Very important
5
* Activity encourages interaction with other children
* Uniqueness of environment
* Activity encourages creativity
* Safe environment
* Convenient location
* Cost
* Hours and availability
* Activity is educational
* Uniqueness of activity
* Quality of customer service/venue personnel
* Activity involves physical activity
 
 
 
* Who has the most influence over where your child(ren) go for leisure activities most of the time?
 
Yourself
 
Spouse
 
Child(ren)
 
Babysitter/Nanny
 
Other
 
 
 
 
* Including adults and children, how many people are part of a typical leisure activity outing for your family?
   
 
 
 
* How much do you expect to spend, for both children and adults, on a typical leisure activity outing with your family?
$    
 
 
 
* How many leisure activity outings does your family make in a typical month?
   
 
 
 
* If you could divide your child(ren)’s leisure time across the following types of activities, what percent of their leisure time would you like to be spent on each? (Structured classes would be the only activity that would require an appointment, please consider all others to be walk-in.)
Passive (Movies)
%
Social (Dining)
%
Educational (Museums)
%
Structured Classes
%
Creative (Arts & Crafts)
%
Physical (Sports)
%
0
Values must add up to 100
 
 
 
* When you are thinking of having a birthday party for your child, how much do you generally think the party will cost?
$    
 
 
 
* Have you ever been to MAKE?
 
Yes
 
No
 
 
 
* Why have you never been to MAKE? (Please select all that apply)
 
Friends/family had a bad experience there
 
Inconvenient location
 
Too expensive
 
Not interested in pottery painting
 
Never heard of it
 
Other
 
 
 
 
* Which MAKE location have you visited? (Select all that apply)
 
Upper East Side (1566 Second Avenue )
 
Upper West Side (506 Amsterdam Avenue)
 
FAO Schwarz (767 5th Avenue 2nd Floor)

 
 
 
* What type of visit(s) have you made to MAKE? (Select all that apply)
 
Came to paint (not part of an organized party or event)
 
Attended a party or event

 
 
 
* With whom have you visited MAKE? (Please select all that apply)
 
My children
 
My friends
 
Date/Spouse/Significant other
 
Alone
 
Other
 

 
 
 
* How far in advance do you typically plan your visit to MAKE?
 
Same day as visit
 
Day before visit
 
2-4 days before
 
5-7 days before
 
1-2 weeks before
 
More than two weeks before
 
 
 
* What type of event have you attended at MAKE? (Please select all that apply)
 
Children’s birthday party
 
Corporate event
 
Adult event (birthday party, bridal shower etc.)

 
 
 
* Make has a $36 annual studio membership program that allows you to paint for free on weekdays for an entire year. Are you a member of MAKE’s membership program?
 
Yes
 
No
 
 
 
* Why are you not a member of Make’s membership program?
 
I was not aware of the program
 
I only paint on weekends
 
I don’t visit Make frequently enough for the membership to be worth it
 
Other
 
 
 
 
* Was your first visit to MAKE the first pottery painting experience for anyone in your group?
 
First time for adult(s)
 
First time for child(ren)
 
First time for both child(ren) and adult(s)
 
Everyone in my group had painted pottery before
 
 
 
* Approximately how many times did you visit MAKE in 2009?
 
 
 
* How many times do you plan to visit MAKE in 2010?
 
 
 
* Why do you not plan to visit MAKE in 2010? (Please select all that apply)
 
Too expensive
 
Inconvenient location
 
Not interested in pottery painting
 
I had a bad experience there
 
Other
 

 
 
 
* How can MAKE encourage you to make more visits? (Please select all that apply)
 
Make it less expensive
 
Offer classes
 
Have more convenient locations
 
Faster turnaround time to pick up pottery
 
Broader choice of arts and crafts activities
 
Other
 

 
 
 
* Are you aware that, upon request, our in-house artists are available to create custom gifts for you to purchase?
 
Yes
 
No
 
 
 
* Do you think of MAKE as a place to buy gifts (gift cards, customized pottery etc.)?
 
Yes
 
No
 
 
How satisfied are you with the following aspects of the experience at MAKE?
Very
dissatisfied
1


2


3


4
Very
satisfied
5
* Overall experience
* Convenient location
* Hours and availability
* Cost
* Encouraged creativity
* Encouraged interaction with others
* Educational experience
* Quality of customer service/venue personnel
* Uniqueness of environment
* Uniqueness of activity
* Safe environment
 
 
How does MAKE compare to other leisure activities that are available to you?
Much
worse
Worse About
the same
Better Much
better
* Overall experience
* Convenient location
* Hours and availability
* Cost
* Encouraged creativity
* Encouraged interaction with others
* Educational experience
* Quality of customer service/venue personnel
* Uniqueness of environment
* Uniqueness of activity
* Safe environment
 
 
 
* How likely are you to recommend MAKE to a friend or family member?
Not at all likely
0


1


2


3


4
Neutral

5


6


7


8


9
Extremely
likely
10
 
 
 
* Have you ever been involved in the planning of an organized event(s) for which MAKE was considered as a venue?
 
Yes
 
No
 
 
 
* Do you work at a place that holds any off-site events (such as office holiday parties, teambuilding or other office celebrations/ get-togethers)?
 
Yes
 
No
 
 
 
* Have you ever recommended, or considered recommending, MAKE as a venue for a work event/party?
 
Yes
 
No
 
 
 
* Why have you not recommended MAKE as a venue for a work event/party?
 
Don’t have any control over where corporate events are held
 
Didn’t know MAKE did corporate events
 
Don’t think MAKE is appropriate for a corporate event
 
Other
 
 
 
 
* Which MAKE location(s) did you consider for your organized event? (Please select all that apply)
 
Upper East Side (1566 Second Avenue )
 
Upper West Side (506 Amsterdam Avenue)
 
FAO Schwarz (767 5th Avenue 2nd Floor)

 
 
 
* For what type of event(s) have you considered MAKE?
 
Children’s birthday party
 
Adult birthday party or special occasion
 
Corporate teambuilding event
 
Corporate recruiting event
 
Corporate celebration (office party, holiday party,etc.)

 
 
 
* Which of the following places did you also consider for your children’s party? (Please select all that apply)
 
The Art Farm
 
FAO Schwarz
 
Apple Seeds
 
Jodi’s Gym
 
Little Shop of Crafts
 
Kidville
 
American Girl
 
Dylan’s Candy Bar
 
Color Me Mine
 
Children’s Museum
 
The Craft Studio
 
Build- A-Bear
 
New York Kid’s Club
 
Other
 

 
 
How important were the following attributes in selecting the right venue for your event?
Not at all important
1


2


3


4
Very important
5
* Cost
* Easy event booking
* Capacity
* Quality of customer service/venue personnel
* Activity involves physical activity
* Convenient location
* Activity involves interaction with others
* Activity encourages creativity
* Uniqueness of activity
* Safe environment
* Activity is educational
* Uniqueness of environment
* Private party room
 
 
 
* Did you select MAKE for your event?
 
Yes
 
No
 
 
How satisfied were you with the following attributes of your event at MAKE?
Very
dissatisfied
1


2


3


4
Very
satisfied
5
* Overall experience
* Convenient location
* Easy event booking
* Cost
* Capacity
* Activity encouraged creativity
* Activity involved interaction with others
* Activity was educational
* Quality of customer service/venue personnel
* Uniqueness of environment
* Uniqueness of activity
* Safe environment
 
 
What was your perception of the following attributes of the MAKE location you considered for your event?
Very
poor
1


2


3


4
Very
good
5
* Overall experience
* Convenient location
* Easy event booking
* Cost
* Capacity
* Activity encouraged creativity
* Activity involved interaction with others
* Activity was educational
* Quality of customer service/venue personnel
* Uniqueness of environment
* Uniqueness of activity
* Safe environment
 
 
 
* Where did you end up holding your children’s event?
 
Apple Seeds
 
Color Me Mine
 
FAO Schwarz
 
Build- A-Bear
 
Little Shop of Crafts
 
The Craft Studio
 
Dylan’s Candy Bar
 
The Art Farm
 
Children’s Museum
 
Kidville
 
American Girl
 
Jodi’s Gym
 
Event never took place
 
New York Kid’s Club
 
Other
 
 
 
 
* Ultimately, why did you not choose MAKE for your event?
 
Too expensive
 
Poor food/drink options
 
Difficult booking process
 
Poor staff service
 
Not interested enough in arts and crafts activities
 
Inconvenient location
 
Poor physical appearance
 
Too small
 
No private party room
 
Other
 
 
 
 
* How do you learn about possible venues for corporate events? (Please select all that apply)

Newspapers
 
NY Post
 
NY Daily News
 
AM NY
 
Village Voice
Magazines
 
Time Out NY
 
BizBash
 
Crain’s
Websites
 
Time Out NY (newyork.timeout.com)
 
BizBash (bizbash.com)
 
NY.com
 
Citysearch.com
 
Yelp.com
Other
 
Other
 

 
 
 
 
 
 
 
* How do you and your family/friends generally refer to the MAKE location(s) that you are aware of?
 
MAKE
 
Make Meaning
 
Our Name is Mud
 
Not generally by name, just as “the paint your own pottery place”
 
Other
 
 
 
To what extent do you agree or disagree with the following statements about how MAKE is viewed within the community of your peers?
Strongly
disagree
1


2


3


4
Strongly
agree
5
* MAKE is a great party venue
* MAKE is an important part of the lives of me and my peers
* MAKE is well known among my peers
* MAKE is a great place to go if you want to paint pottery
 
 
 
* How much more frequently would you visit MAKE if you could make reservations? (Please use the following 5 point scale)

Not at all
1


2


3


4
Much more frequently
5
 
 
 
* If MAKE were to offer a regular and diverse program of art-related classes, how interested would you be in attending (or having your children) attend? (Please use the following 5 point scale)
Not at all interested
1


2


3


4
Very
interested
5
 
 
If MAKE were to launch a new store concept in creative activity entertainment in a state-of-the-art large facility that offered a broad choice of multiple arts and crafts activities and classes across many mediums/disciplines in a fun environment, how likely would you be to check it for the following types of visits?



Very
unlikely


MIGHT check it
out ONCE

Would DEFINITELY check it
out ONCE
Would PROBABLY go FREQUENTLY if satisfied Would DEFINITELY go FREQUENTLY if satisfied N/A
* Children’s birthday party
* Corporate event
* Place to come with my children
* Adult birthday party
* Place to hang out with friends
* Place to go with date/spouse/ significant other
 
 
 
* What area best describes where you live?
 
Harlem
 
Upper West Side
 
Upper East Side
 
Midtown East
 
Midtown West
 
Chelsea
 
West Village
 
East Village
 
SoHo
 
Little Italy
 
Chinatown
 
Lower East Side
 
TriBeCa
 
Lower Manhattan
 
Bronx
 
Brooklyn
 
Queens
 
Staten Island
 
Long Island
 
Westchester
 
New Jersey
 
Connecticut
 
Outside Metro NY area
 
 
 
* How far would you travel to visit a place like the new MAKE concept described earlier to check it out once?
 
Less than 10 blocks
 
Up to 20 blocks
 
Crosstown
 
Up to a 10 minute cab ride
 
Up to a 20 minute cab ride
 
 
 
* If you liked this place, how far would you travel to visit it more regularly (at least once every three months)?
 
Less than 10 blocks
 
Up to 20 blocks
 
Crosstown
 
Up to a 10 minute cab ride
 
Up to a 20 minute cab ride
 
 
 
* Would you travel into Manhattan to visit a place like the new MAKE concept described earlier to check it out once?
 
Yes
 
No
 
 
 
* If you liked this place, would you travel into Manhattan to visit it more regularly (at least once every three months)?
 
Yes
 
No
 
 
 
 
 
 
Specifically, how interested would you be in each of the following types of activities?
Not at all interested
1


2


3


4
Very interested
5
* Glass crafting
* Greater variety of pottery and techniques
* Scrapbooking
* Clay molding
* Food crafting (decorating and baking)
* Beading/Jewelry making
* Candle making
* Soap making
 
 
Clearly, the cost of different leisure activities impacts how often you are willing to do them. Please indicate how often you would consider visiting the new MAKE concept described earlier at each of the following prices. These prices represent the total cost per person in your group.
Never Once a year or less Twice a year Every couple months Once a month or more
* $15
* $20
* $30
* $40
* $50
 
 
Please indicate to what extent you agree or disagree with the following statements.
Strongly
disagree
1


2


3


4
Strongly
agree
5
* I would be confused if there were multiple ‘MAKE’ locations with different activities available at each
* This new, expanded offering should have a different name than the current ‘MAKE’ locations
* I would check out any new place with the ‘MAKE’ name if it was within a reasonable distance
* The name ‘MAKE’ fits well with the new, expanded offering described earlier
 
 
 
* What is your gender?
 
Male
 
Female
 
 
 
* Into which ethnic group do you classify yourself?
 
Caucasian
 
African-American
 
Latino
 
Asian
 
Prefer not to answer
 
Other
 
 
 
 
* Into which age range do you fall?
 
Under 18
 
18-24
 
25-34
 
35-44
 
45-54
 
55-64
 
65+
 
 
 
* What is your marital status?
 
Single
 
Married/Partnered/Live with significant other
 
Prefer not to answer
 
 
 
* Into which range does your household income fall?
 
Under $30,000
 
$30,000 - $50,000
 
$50,001 - $75,000
 
$75,001 - $100,000
 
$100,001 - $150,000
 
$150,001 - $200,000
 
$200,001 - $250,000
 
$250,001 - $300,000
 
Over $300,000
 
Prefer not to answer
 
 
 
* Would you be interested in participating in a focus group to discuss the new MAKE store concept described earlier?
 
Yes
 
No
 
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