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Hello:
You are invited to participate in our survey. Here people will be asked to complete a survey that asks questions you about your personal attitudes. It will take a few minutes to complete this questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be kept, but will not be published. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact the supporting person at the time.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.



The abbreviations in this survey are:
SA - Strongly Agree
A - Agree
N - Neither agree nor disagree
D - Disagree
SD - Strongly Disagree
 
 
 
 
The customer is always right.
 
SA
 
A
 
N
 
D
 
SD
 
 
 
A child has tipped over a shelf of stock and in the process, has managed to cut the side of it's face on the shelf. The mother of the child is no where to be seen. You rush over to see if it is okay and help it find it's mother.
 
SA
 
A
 
N
 
D
 
SD
 
 
 
A customer is starting to become aggressive because they cannot have a refund, considering they have damaged the stock, so you become aggressive back.
 
SA
 
A
 
N
 
D
 
SD
 
 
 
Socialising with customers induces great stress for you.
 
SA
 
A
 
N
 
D
 
SD
 
 
 
Your co-worker that is due to start working as you are due to finish working, has called in to let you know that they are caught in traffic and will be 20 minutes late, but after work you have a 21st to attend. Because you want to get ready, you ask everyone in the store to leave and come back in 20 minutes, when your co-worker arrives.
 
SA
 
A
 
N
 
D
 
SD
 
 
 
You have been rostered on a day that you asked your boss not to roster you on. However you left it to the last minute before asking them for it off. Because you didn't want to work that day, you call in sick.
 
SA
 
A
 
N
 
D
 
SD
 
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