Markedsundersøkelse for reisende i luftfarten

Dear Passengers,

We are two students who are studying aviation at University of Tromsø. We are currently working on a logistics project where we are trying to improve the travel experience for the passengers.

For that purpose, we are very thankful if you would like to complete our survey. All answers are anonymous.

Thank you for your cooperation.

Gudjón Brinchmann and Christopher Ingvaldsen

-University of Tromsø

Gender

Female

Male

Age Group

Purpose of travel

Business

Leisure

Both

How many times have you flown in the past 12 months? (Count a return trip as two)

Did you purchase the ticket yourself

Yes

No

Choose your 3 most valuable assets when traveling by air

Fast check-in

Fast security check

Fast boarding

Short connecting time between flights

On time performance

Information for passengers, when needed

Comfort/Good service

Other

Choose 3 things that could be improved (Rate from 1-3)

How satisfied are you with the following:

Comments/Suggestions: