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Thank you for taking the time to do this survey. The survey will take about 5 minutes. The responses from this survey will be used to help us with our project in marketing. In addition, detailed comments and suggestions will also help us on ways we can improve our proposal. Thank you very much. Your help is greatly appreciated :D
 
 
 
Please check the products or services in which you have most recently purchased.
 
Books/CDs
 
Food
 
Hardwares/Softwares
 
Clothes/Bags
 
Other
 
 
 
In the past three months, have you purchased any products or services through the Internet?

 
Yes
 
No
 
Other (Please Specify)
 
 
 
 
When you began shopping online, were you:
 
Just surfing the net
 
Intending to make a purchase.
 
Other
 
 
 
 
Would you make a online purchase for food such as Cakes, Muffins / Cookies? (If no, why?)
 
Yes
 
No
 
 
 
 
Did you ever contacted the customer service department of Internet retailer with a complaint or problem? (If yes, what is it?)
 
No
 
yes
 
 
 
 
How many transactions have you made online over the past 12 months?
 
1
 
2
 
3
 
4
 
5
 
6
 
Other
 
 
 
 
Would you rather shop online or head down to the store?
 
Online
 
Store
 
Other
 
 
 
 
What are the usual problems you encounter when making a online purchase:
   
 
 
 
Thank you for your time & participation.
 
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