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  1. Surveys
  2. 2005
  3. February
  4. M
  5. Marks & Spencers Customers
0%
 

How often do you shop at Marks & Spencers?
 
 
once a week or less
 
once every two weeks or less
 
once a month or less
 
twice a month or less
 
Other
 

 
 

How Did you learn about Marks & Spencers?
 
poster
 
Brochure
 
newspaper
 
word of mouth
 
Other
 

 
 

Why do you shop at Marks & spencers?
 
quality
 
price
 
food
 
clothing
 
Other
 

 
 

At your last visit did you spend?



 
between £5 to £10
 
between £10 t0 £30
 
between £30 t0 £50
 
or more than £50
 
Other
 

 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
* When you visit Marks & spencers the products you buy are you?
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
* How do you feel about the customer service you recieve?
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree
* Marks & Spencers prices are reasonable do you?
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree
The item you are looking for is always available do you?
 
 

Have you ever had to return any products from Marks & Spencer?
 
yes
 
no
 

 
 

If so what was the reason?
 
default
 
exchange
 
not happy with item
 
Other
 

 
 

Are you between the age?
 
18 to 25
 
25 to 35
 
35 to 45
 
45 to 65
 
Other
 

 
 

male female
What is your gender?
 
 

Would you continue to shop at Marks & Spencers?
Yes No
 
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