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Exit Survey
 
 
How old are you?
 
16-25
 
26-35
 
36-45
 
46-55
 
56-65
 
Other
 
 
 
 
Your occupation
 
Manager
 
Businessman
 
Professor/ teacher
 
Employee
 
Student
 
Retired
 
Other
 
 
 
 
Where do you live?
 
Singapore
 
Malaysia
 
Indonesia
 
Philippines
 
Thailand
 
Vietnam
 
Australia
 
Other
 
 
 
 
Which airlines do you usually take?
 
Singapore Airlines
 
Malaysia Airlines
 
Qantas
 
Garuda Indonesia
 
Philippines Airlines
 
Vietnam Airlines
 
Thai Airways
 
Budget airlines
 
Other
 
 
 
 
In which cabin of the aircraft are you usually seated
 
First class
 
Business class
 
Economy class
 
 
 
What is your primary purpose for majority of your flights in the past 12 months
 
Business
 
Vacation
 
Visit friends/relatives
 
Other
 
 
 
In relation to the airline that you has chosen in Q4, please rate the following criteria
Poor Bad Neutral Good Excellent
In-flight service
Ground-handling service
Seat
Food
Ticket buying method
 
 
Please divide 100 points among the 5 criterias listed below to indicate how important each of these were to you in selecting an airline. The more important a criteria was to you in selecting an airlie, the more points you should give it. You may give as many or as few points as you like, but the total number of points you give must add to 100
Safety stand
-
Service
-
Price ticket
-
Frequency/ loyal program
-
Reputation
-
 
 
Please divide 100 points among the 5 criterias listed below to indicate how important each of these were to you in selecting an airline. The more important a criteria was to you in selecting an airlie, the more points you should give it. You may give as many or as few points as you like, but the total number of points you give must add to 100
Safety stand
-
Service
-
Price ticket
-
Frequency/ loyal program
-
Reputation
-
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Website
-
Customer Service
-
Overall
-