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  2. 2016
  3. November
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  5. MedNet Service Evaluation Survey

MedNet Service Evaluation Survey

Exit Survey
 
 
MedNet is continuously working on enhancing its service offering and service quality. It is important to learn your perception and experience with MedNet as a guidance of what we are doing right and where we need to improve.

In the next three minutes, please let us know what you think about MedNet by openly answering the few service related questions.

Your survey responses will be strictly confidential and data from this research will be reported only in a aggregated form. Your individual information will be coded and will remain confidential. 

Thank you for your time and support. Please start with the survey now by clicking on the Continue button below.

Regards,
MedNet Head Office
 
 
How would you rate the technical services provided by MedNet?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Turnaround time between quotation request and quotation submission
* Quality of quotation meeting your business needs
* Quotation issues are resolved once reported
* Quality of calculations related to premiums and financial figures
* How would you rate your experience with the technical team?
 
 
How would you rate production and card management services provided by MedNet?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Turnaround time for policy creation
* Quality of data related to policy management
* Turnaround time for alteration request
* Turnaround time for renewal request
* Turnaround time for card printing
* Quality of data on printed cards
* Quality of cards packages and content
* How would you rate your experience with the production team?
 
 
How is your insured members’ satisfaction regarding MN services?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Response to a customer request at the MCC
* First time resolving customer complaint
* Clarity and justification of denial reasons if any
* Insurance knowledge
 
 
To what extent do the different reports prepared by MN meeting your business need?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* B.I. dashboard
* Claims bordereau
* Claim utilization report
* Statement of account
* Production bordereau
* Adhoc reports request
* Financial reports
* Fund utilization report (if applicable)
 
 
To what extent do medical underwriting rules set by MN/MR affect your business?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Supporting Portfolio growth and market share
* Achieving client retention and desired renewal ratios
* Maintaining positive technical results
* Supporting innovation and pioneering new insurance solutions
* Achieving high client satisfaction
 
 
To what extent does MedNet Medical Network support your value proposition?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Medical Network geographical coverage
* Variety of medical specialties
* Adding product value for sales growth
* Provider discounts comparing to market
 
 
 
For feedback/concerns/ideas regarding our services and service quality that you would like to share, please use the space provided below: