Member Center - Ease of Use (200808)

How Useful Is the Member Center?

The continuing success of the Member Center is defined by how useful and timesaving you find it when performing your daily job. We’d like your feedback on the usefulness of the Member Center; how well it’s working for you, and what could be added or improved. Please take a few minutes to answer the questions below and click on the submit button. The survey should take no more than five minutes to complete.

On a scale of 0 to 10 (10 = Extremely Likely, 0 = Not At All Likely), how likely are you to recommend the Member Center to a colleague in the credit union industry?

On a scale of 0 to 10 (10 = Excellent, 0 = Extremely Poor), please rate the Member Center on the following categories:

	Extremely Poor 0	1	2	3	4	5	6	7	8	9	Excellent 10
Ease of using tools/modules

Appearance/look and feel

Ease of finding content

Relevance of content

Speed of page loading

Frequency of emails you receive about Member Center

How much easier is it to conduct financial transactions with WesCorp on the Member Center compared to the following methods?

For which of the following staff or groups at your credit union would you like to see more specific content available? (Select all that apply)

What type(s) of additional content would you like to see for the staff or groups you specified in the previous question?

To what extent do you value reading the daily Featured Story on the Member Center?

How much time does the Member Center save you through the content and information it provides in a single website?

How much time do you save in doing the following through Member Center?

What features, tasks or transactions save you time, and which do not save you any time?

Please tell us about any Member Center features you feel are difficult to use or difficult to find:

Please provide your name and email address if you would like someone from WesCorp to contact you in response to your feedback or to any specific issue.