Member First Survey - Relationship

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QUESTION 1 OF 5

Based on your overall experience, how likely are you to recommend Community Savings to a friend or colleague?

«Very Unlikely						Very Likely»
0	1	2	3	4	5	6	7	8	9	10

QUESTION 2 OF 5

What did we do to earn your recommendation?

Friendly service

Speed of service

Staff's product knowledge

Understood my financial needs

Available products

Other

QUESTION 2 OF 5

What can we improve to earn a 9 or 10, in the future?

Friendliness of service

Speed of service

Staff's product knowledge

Understanding of my financial needs

Available products

Other

QUESTION 2 OF 5

Which of the following options would you most like to see improved?

Friendliness of service

Speed of service

Staff's product knowledge

Understanding of my financial needs

Available products

Other

QUESTION 3 OF 5

What products do you have with Community Savings?
(Select all that apply)

Personal Deposit Account (Chequing or Savings)

Business Deposit Account (Chequing or Savings)

Term Deposits or Mutual Funds (incl. registered plans)

Line of Credit

Loan or Mortgage

QUESTION 4 OF 5

Which branch do you frequent most often?

QUESTION 5 OF 5

What age bracket are you in?

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