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Thank you for participating in this important study. As we position WesCorp to continue serving your needs in the years to come, your input will help us better understand the needs and challenges you and your members are facing today and over the next 12-24 months.
This survey may also be a useful resource for you. For completing this survey, you will receive an executive summary via email once final results have been tabulated.
Please submit your responses by Thursday, October 1, 2009. It should only take 8-10 minutes to complete this survey.
Thank you for your continued support of WesCorp. |
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YOUR MEMBERS' NEEDS
Please tell us a bit about your members' needs now and over the next 12-24 months. |
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What are your members’ current level of interest in each of the following types of products and services:
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* Over the next 12-24 months, what area do you feel is your members’ primary banking need? |
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In what specific ${piping_text} are your members most interested? |
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In what specific ${piping_text} are your members most interested? |
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In what specific ${piping_text} are your members most interested? |
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In what specific ${piping_text} are your members most interested? |
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In what specific ${piping_text} are your members most interested? |
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YOUR CHALLENGES
Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.
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* Which of the following presents the greatest challenge to your credit union in providing members with investment products and services? |
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YOUR CHALLENGES
Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.
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* Which of the following presents the greatest challenge to your credit union in providing members with loan products? |
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YOUR CHALLENGES
Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.
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* Which of the following presents the greatest challenge to your credit union in providing members with online home banking solutions? |
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YOUR CHALLENGES
Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.
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* Which of the following presents the greatest challenge to your credit union in providing members with mobile banking solutions? |
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YOUR CHALLENGES
Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.
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* Which of the following presents the greatest challenge to your credit union in providing members with small business services? |
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YOUR CHALLENGES
Now, please tell us about the challenges your credit union faces in meeting and exceeding your members' needs.
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* Which of the following presents the greatest challenge to your credit union in providing members with those "Other" products you just indicated? |
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| Please describe your credit union’s ${piping_text} challenges with regard to your investment products and services? | | |
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| Please describe your credit union’s ${piping_text} challenges with regard to your loan products? | | |
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| Please describe your credit union’s ${piping_text} challenges with regard to your online home banking solutions? | | |
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| Please describe your credit union’s ${piping_text} challenges with regard to your mobile banking solutions? | | |
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| Please describe your credit union’s ${piping_text} challenges with regard to your small business services? | | |
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How interested are you in each of the following products and services:
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* Over the next 12-24 months, which is the greater concern for your credit union? |
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What level of difficulty does each of the following areas pose to your credit union in achieving ${piping_text} goals?
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What level of difficulty does each of the following areas pose to your credit union in achieving ${piping_text} goals?
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| Please describe your challenges with , and let us know what resources/solutions WesCorp provide to help you meet those challenges? | | |
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| Please describe your challenges with , and let us know what resources/solutions WesCorp provide to help you meet those challenges? | | |
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In the next 12-24 months, how likely are you to consider WesCorp for the following product groups? (Select “N/A” if you are not very familiar with a given WesCorp product group.)
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Which of the following best describes the current role WesCorp plays? |
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Provider of payment systems products and services (e.g., member share drafts, ACH, check collections, purchase card, etc.)
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Provider of investment products and services (e.g., bullet and structured certificates, loan participations, SimpliCD, etc.)
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Provider of payments regulatory compliance support (e.g., duplicate detection, check fraud warning, OFAC scanning, etc.)
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Provider of balance sheet management services (e.g., ALM, investment advisory, etc.)
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Provider of timely economic and credit union operations information
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Which main role would you prefer WesCorp to play in the future in helping your credit union achieve its goals? |
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Provider of payment systems products and services (e.g., member share drafts, ACH, purchase card, cash services, etc.)
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Provider of investment products and services (e.g., bullet certificates, structured certificates, loan participation, SimpliCD, etc.)
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Provider of risk and regulatory compliance services (e.g., check fraud detection, duplicate detection, OFAC scanning, etc.)
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Provider of small business services (e.g. business checking, business lending, etc.)
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Provider of balance sheet management services (e.g., ALM, investment advisory, etc.)
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Provider of timely economic and credit union operations information
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How likely are you to recommend the following WesCorp products and services to a colleague? (Select “N/A” if you are not very familiar with a given WesCorp product group.)
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| Please share any additional thoughts on products, services, and solutions WesCorp can provide to help your credit union achieve its goals. | | |
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If you would like to be contacted regarding this important study, please provide your name, email address and/or phone number, and question or comment below: |
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| Your Question or Comment: | | |
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