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We would like to thank you for taking the time to join us. With your help today we are making it possible for families just like yours to get the best services when it comes to sending money to family and friends around the world.
Nos gustaría darle las gracias por tomarse el tiempo para unirse a nosotros. Con tu ayuda hoy estamos haciendo posible que las familias como la suya para obtener los mejores servicios a la hora de enviar dinero a familiares y amigos en todo el mundo. |
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| * Q 3 : What is your gender? |
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| * Q 4 : What best describes your marital status? |
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| * Q 5 :What best describes your employment status? |
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| * Q 6 : Which of the following categories best describes your annual income? |
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| * Q 7 : What is the budget you set yourself to spend a month? |
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| * Q 8 : Do you set a budget or limits on how much money you save a month? (Branching applied) |
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| * Q 9 : What is the budget you set yourself to save a month? |
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| * Q 10: Do you set a budget or limits on how much you send your family or friends each time? (Branching Applied) |
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| * Q 11: What is the budget you set yourself to send money to your family and friends each time? |
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| * Q 12: Do you only send money when family or friends request it? (Branching Applied) |
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| * Q 13: Since you answered yes, how often does your family or friends request for you to send money to them? (Show/Hide Applied) |
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| * Q 14: Since you answered no, when do you schedule yourself to send money to your family or friends? (Show/Hide applied) |
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| * Q 15: On average what is the amount you send to your family or friends each time? |
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| * Q 16 :On average what is the amount you send to your family and friends each year? |
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| Q 17 : How difficult or easy is it to send money to your friends and family?
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| * Q 18 : On average how long is the process to send money to family of friends? |
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| * Q 19: What was the longest wait time the person receiving has waited for money you sent? |
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| * Q 20 : How do you feel when your family or friends do not receive transferred funds in the time it’s supposed to arrive? |
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| * Q 21 : How do you feel when your family and friends when they do not receive transferred funds in the time it’s supposed to arrive? |
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| * Q 22: Select all the money-sending services you have used to send money internationally to friends and family? (Branching Applied) |
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| * Q 23 : How does Western Union rate in comparison to other companies that offer international money sending services? |
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| * Q 24 : How does Paypal rate in comparison to other companies that offer international money sending services? |
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| * Q 25 :How does Wal-Mart rate in comparison to other companies that offer international money sending services? |
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| * Q 26 :How does a bank rate in comparison to other companies that offer international money sending services? |
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| * Q 27: How does a wire transfer rate in comparison to other companies that offer international money sending services? |
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| * Q 28 : How does MoneyGram rate in comparison to other companies that offer international money sending services? |
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| * Q 29 :How does Xoom rate in comparison to other companies that offer international money sending services? |
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| * Q 30 : How satisfied are you with your current money-sending provider? |
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| * Q 31 : How would you rate your current money-sending experience? |
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| * Q 32: On average how much do you pay in fees for your money sending services? |
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| Q 34 : In your opinion select the attributes that would make your money-sending services more valuable to you?
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| * Q 35 : Have you ever used a digital app to send money internationally? (Branching Applied ) |
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| * Q 36 : Please specify what digital app you have used to send money internationally? | | |
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| * Q 37 : Rank in order the most important to the least important attribute you look for when it comes to selecting an international money-sending provider? |
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| | Customer Service Conformation money received Conformation money picked-up Filling out paperwork / Forms Speed Sending locations Receiver requirements Guarantee money received Safety Security Transfer fund tracking Help or service in different languages Assistant / staff
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| Q 38 :What attributes are you willing to pay extra for if your family or friends were guaranteed to receive their money faster?
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