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  2. 2013
  3. February
  4. M
  5. MGH DNA CORE Customer Survey
Exit Survey
 
 
Dear MGH DNA Core Customer:

Thank you for agreeing to participate in a survey about your experience with us and your potential needs for new services. This survey has been designed to take less than 5 min.


Your participation in this survey is completely voluntary. No one question is mandatory but it would be mutually beneficial if you could please fill them all out. Please be as honest and direct as possible!

Your survey responses will be strictly anonymous and will be reported only in aggregates. Your information will be coded and will remain confidential.

Thank you very much for your time to share your thoughts with us!

Please start with the survey now by clicking on the Continue button below. Please note your response will not be submitted into our database until you click the Submit button at the end of the survey.
 
 
Which of the following best describes your current role at your organization?
 
Department Head
 
Principal Investigator
 
Director
 
Post-doctoral Fellow
 
Laboratory Manager/Supervisor
 
Scientist/Associate Scientist
 
Research Technician
 
Graduate Student
 
Other
 
 
 
 
How long have you used our service(s)?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Which of our research services do you use?
Please select all that apply.
 
Sanger DNA Sequencing
 
MLPA/Microsatellite Analysis
 
Plasmid Verification/Primer Walking
 
Mouse Genotyping
 
DNA Oligonucleotide Synthesis
 
96-well Plasmid DNA Preparation
 
High-Throughput Research Automation
 
Other
 

 
 
 
Which of our High-Throughput Research Automation services were you aware we offered?
Please select all that apply.
 
Bacterial Colony Picking
 
96-well Plasmid DNA Preparation
 
Mouse Genotyping
 
cDNA Library Screening
 
siRNA Library Screening
 
Library Rearraying
 
RNA and cDNA Preparation
 
DNA/RNA Quantification and Normalization
 
Site-directed Mutagenesis
 
Protein Expression and Purification
 
Real-time PCR
 
Custom Automation Projects
 
None of the above

 
 
How satisfied are you with each of the following services:
Very satisfied Satisfied Neutral Dissatisfied Not at all satisfied N/A
Sanger DNA Sequencing
MLPA/Microsatellite Analysis
Plasmid Verification/Primer Walking
96-well Plasmid Preparation
Mouse Genotyping
Oligonucleotide Synthesis
High-Throughput Research Automation
 
What aspect(s) of each service you use are you most satisfied by?
Please select all that apply.
Quality Turnaround Time Pricing Customer Service N/A
Sanger DNA Sequencing
MLPA/Microsatellite Analysis
Plasmid Verification/Primer Walking
96-well Plasmid Preparation
Mouse Genotyping
Oligonucleotide Synthesis
High-Throughput Research Automation
 
 
Which attributes of our services are most important to you in your decision to choose the MGH DNA Core as your research partner?
Please select all that apply.
Ease of use Pricing Turnaround Quality Customer Support N/A
Sanger DNA Sequencing
MLPA/Microsatellite Analysis
Plasmid Verification/Primer Walking
96-well Plasmid DNA Preparation
Mouse Genotyping
Oligonucleotide Synthesis
 
 
 
Would you recommend our services to your colleagues and contacts within your research field?
 
 
 
Does our customer service staff ...?
Please select all that apply.
 
Respond in a timely and efficient manner
 
Quickly identify the problem
 
Appear knowledgeable and competent
 
Help you understand the cause and solution to the problem
 
Handle issues with courtesy and professionalism
 
Meet your expectations
 
Sometimes meet your expectations
 
Never meet your expectations
 
N/A (You never had to reach out to our customer service)

 
 
Which new services (or service add-ons) could our facility offer to benefit your research?
Select all that apply.
 
Whole Genome Amplification
 
Direct Colony Sequencing
 
Long Sequencing Reads (up to 1000 b)
 
Midi/Large-scale Plasmid DNA Purification
 
Bacterial Species Identification
 
Custom PCR Assays
 
Digital PCR
 
Single-Cell Genomics
 
High-Throughput Plasmid Validation
 
Sample Preparation for various NGS Applications
 
DNA Fragmentation for NGS Applications
 
Final Size Selection of NGS Libraries
 
DNA/RNA Analysis for NGS Applications
 
NGS Library QC
 
Next-Generation Sequencing
 
Other
 

 
 
 
Please provide us with any comments or notes about your previous experiences or with recommendations you might have to offer for improving the services of the MGH DNA Core Facility.