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Surveys
2009
December
M
MIMA Customer Satisfaction
MIMA Customer Satisfaction
0%
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1. In thinking about your most recent experience with Acusis, was the quality of customer service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
2. The process for getting your concerns (transcription/technical) resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
3. The following questions pertain to the process by which your most issue was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The waiting time for having my issues addressed was satisfactory
My query was addressed by the person who best could answer the question
The phone system made the customer service experience more satisfying
4. Which of the following qualities of the service stood out (as being superior)?
Technology
Quality
Turn-Around-Time & Handling of STATs
Customer Specific Adherence
5. Compared to the previous years, how have we performed on the following areas during the year 2009:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Date of Service Errors
Report type Errors
Patient demographics
Content Quality
Placeholder # Errors
Blanks & Doubts
6. Are the doubt files percentage in the acceptable range?
Yes
No
Can be brought down
Suggestions/Recommendations (Please Specify):
7. Is the Doubt Files Trend Report helpful? Is there anything we can modify to make them more better?
Yes
No
Can be improved
Suggestions/Recommendations (Please Specify):
8. Given the recent quality complaints we had from dictators, Dr. Pachaidee & Dr. Graff, how would you rate our efforts in addressing the same?
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
9. How do you rate our e-mail responses listed below:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
STAT files acknowledgment
Feedbacks/Complaints analysis & solution
Technical Queries analysis & solution
Customer Support Mails
10. What is your opinion on the rejected files management?
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
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