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Surveys
2012
July
M
Mobile Site Survey
Mobile Site Survey
0%
Thanks for taking the time to participate in this Pounds to Pocket Survey! It should take a short 5 minutes to complete this questionnaire.
Thank you very much for your time and support. Please start with the survey now by clicking on the
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button below.
Please be aware that your feedback may be used for product development and other internal purposes. No payments will be made for any comments received.
*
What mobile device do you use?
iPhone
Android
BlackBerry
Other
*
What were your reasons for applying for this Pounds to Pocket Loan?
Car repairs
Special Event (ex. Wedding)
Home improvement
Vacation
Other
Have you ever used a mobile device to apply for a Pounds to Pocket Loan?
Yes
No
*
Did you call in to complete part of your most recent application?
Yes
No
*
Why did you call in instead of completing the online application? (Select all that apply)?
It is faster
It is more convenient
The Mobile application is too difficult
Other
*
If there had not been an option to call, would you have completed the application?
Yes
No
What would you like to see on the application that is not currently included?
What issues, if any, did you encounter whilst navigating the mobile front page?
*
Why do you use the Pounds to Pocket Mobile site as opposed to the desktop version? (Select all that apply)
I didn't have consistent access to a computer
I didn't have another form of reliable internet access
I applied on the go
It was more convenient
I prefer the mobile site
Other
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What was the most difficult part of the application?
Navigating the front page
Entering my personal information
Entering my employment information
Entering my bank information
Signing the contract
Other
*
Did you take any breaks or stop for a period while filling out the application?
Yes
No
*
Did you stop the mobile application and complete it either over the phone or on a computer?
Yes
No
Any additional comments or suggestions?
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