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  2. 2014
  3. March
  4. M
  5. MOM POST
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Exit Survey
 
 
INTRODUCTION

Good Morning / Afternoon / Evening. I am << interviewer name>> from EA Research & Consulting , an independent market research company. We are currently conducting a survey on behalf of Ministry of Manpower (MOM) about perception of certain government policies.

We would appreciate if you could spare 10 minutes of your time to answer some questions. Your feedback will be kept strictly confidential. Can I proceed?
 
 
 
* S1. Are you a Singaporean or Permanent Resident (PR)?
 
Singaporean
 
Permanent Resident
 
No (THANK RESPONDENT & TERMINATE)
 
 
 
* S2. Is there anyone in your household, including yourself presently working for the Ministry of Manpower, in advertising or research company?
 
Yes (THANK RESPONDENT & TERMINATE)
 
No
 
 
 
DEMOGRAPHICS PROFILE (CHECK QUOTA)
 
 
 
* P1. Gender
 
Male
 
Female
 
 
* P2. Ethnicity
 
Chinese
 
Malay
 
Indian/Others
 
 
* P3. Age
 
20 to 29
 
30 to 39
 
40 to 49
 
50 to 59
 
60 & above
 
 
SECTION A: PERCEIVED EFFECTIVENESS OF MINISTRY OF MANPOWER (MOM)
 
1. Now I will ask you to rate MOM’s effectiveness in delivering its mission - On a scale of 0 to 10, with 0 being “Completely ineffective” and 10 being “Completely effective”, please rate this statement.”
0- Completely Ineffective 1 2 3 4 5 6 7 8 9 10- Completely effective
* MOM’s mission is to develop a great workforce and workplace for Singaporeans to have better jobs and a secure retirement
 
 
 
SECTION B: LEVEL OF AWARENESS TOWARDS GOVERNMENT POLICIES AND PROGRAMMES
 
2. On a scale of 0 to 10, with 0 being “Completely unaware” and 10 being “Very aware”, to what extent are you aware of the government’s initiatives related to:
0- Completely Unaware 1 2 3 4 5 6 7 8 9 10- Completely aware
* 1. Moderating the inflow of foreign workers, for e.g. by increasing the foreign worker levies and increasing the qualifying salaries
* 2. Helping workers improve their skills and employability through training programmes related to the Singapore Workforce Skills Qualifications (WSQ)
* 3. Helping retrenched workers find employment, for example through Caliberlink
* 4. Promoting fair employment practices through the Fair Consideration Framework
* 5. Improving Low Wage Workers’ ability to get a job through training programmes, for e.g. the Workfare Training Support Scheme
* 6. Improving Low Wage Workers’ wages and CPF savings for eg. through the Workfare Income Supplement Scheme or the Progressive Wage Model for specific sectors
* 7. Helping Singaporeans to save for their retirement needs through the CPF system, for example CPF LIFE
* 8. Improving safety and health at work through promotion, training programs and enforcement
* 9. Increasing protection of workers’ rights, for example by giving protection to junior PMEs under the general provisions of the Employment Act, and increasing awareness of employment rights through the WorkRight Campaign
* 10. Enhancing work-life harmony by encouraging companies to adopt flexi-work arrangements and age management initiatives (such as job re-design)
 
 
 
SECTION C: LEVEL OF EFFECTIVENESS OF GOVERNMENT POLICIES AND PROGRAMMES
 
 
3. On a scale of 0 to 10, with 0 being “Completely ineffective” and 10 being “Completely effective”, to what extent do you think the government is effective in:
0- Completely Ineffective 1 2 3 4 5 6 7 8 9 10- Completely Effective
* 1. Moderating the inflow of foreign workers
* 2. Helping workers improve their skills and employability through training programmes
* 3. Helping retrenched workers find employment
* 4. Promoting fair employment practices through the Fair Consideration Framework
* 5. Improving Low Wage Workers’ ability to get a job through training programmes
* 6. Improving Low Wage Workers’ wages and CPF savings
* 7. Helping Singaporeans to save for their retirement needs through the CPF system
* 8.Improving safety and health at work through promotion, training programs and enforcements
* 9. Increasing protection of workers’ rights and increasing awareness of employment rights among workers
* 10. Enhancing work-life harmony by encouraging companies to adopt flexi-work arrangements and age management initiatives (such as job re-design)
 
 
 
SECTION D: AREAS OF MOM’S WORK WHICH RESPONDENTS ARE CONCERNED ABOUT
 
4. On a scale of 0 to 10, with 0 being “Least concerned” and 10 being “Most concerned”, to what extent are you concerned about areas related to:
0 – Least Concerned 1 2 3 4 5 6 7 8 9 10 – Most Concerned
* 1. Schemes to support me in upgrading my skills and employability
* 2.Moderation of foreign workforce growth
* 3. Assistance provided to low-wage workers such as improving their employability through training and enhancing their wages
* 4. Having sufficient funds to retire comfortably
* 5. Fair employment practices
* 6. Basic employment standards and protection
* 7.Harmonious employer-employee relations
* 8. Progressive HR practices (e.g. flexible working arrangements, age-friendly workplaces)
* 9. Safety and health at my workplace
* 10. Welfare and rights of foreign workers
 
 
 
SECTION E: RECALL OF RECENT MOM BUDGET ANNOUNCEMENTS
 
 
 
* E1. In the past 7 days, are you aware of any Budget announcements by MOM? (for e.g. hearing or reading about it)
 
Yes
 
No
 
 
(ASK ALL) I am going to read out some Budget announcements made by MOM, please let me know if you have heard/ read about it.

E2. Have you heard / read about (interviewer to read out the options)?
Yes No
Increase CPF Contribution rates
Raise quality of foreign workforce through initiatives such as introducing incentives for companies to retain skilled workers in the Construction sector
Implement Workplace Safety and Health (WSH) 2018 Roadmap, to help businesses enhance safety standards and encourage a safety mindset at the workplace.
Implement the Progressive Wage Model (PWM) in the cleaning, security and landscape sectors, to help Low-Wage Workers achieve better wages and career progression.
Review the Continuing Education and Training Masterplan, to give more support for self-learning for employees and for companies to implement CET into their businesses.
 
 
 
E3. Where did you hear or read about these announcements? (can select more than one option)
 
Newspapers
 
TV
 
Radio
 
Online websites/Social media platforms (for e.g. Facebook)
 
Word-of-mouth
 
Other
 

 
 
 
DEMOGRAPHICS PROFILE (CONTINUED)
 
 
* P4. Highest education level
 
1. No formal education
 
2. Some primary
 
3. Completed primary
 
4. Some Secondary
 
5. Completed Secondary
 
6. Pre U / JC / A Level
 
7. Polytechnic / Diploma
 
8. University and above
 
Others eg. ITE, Vocation school
 
 
 
* P5. Occupation:
 
1.Top Management (CEO, MD, GM, VP, Director, etc.)
 
2.Middle Management (department manager, supervisory level)
 
3.Executive
 
4.Clerical (Clerks, Admin Assistant etc.)
 
5.Blue-collar (Construction, Renovation, Hawker, Driver, Technician etc.)
 
6.Professionals (Doctor, Lawyer, Architect, Consultant, Engineer etc.)
 
7.Free-lancer (Tuition / Music Teacher, Artist, Designer, Estate Agent, etc.)
 
8.Housewife
 
9.Student
 
10.Retiree
 
11.Sole Proprietor / Businessman
 
12. Unemployed
 
Other
 
 
 
* P6. Dwelling Type:
 
1.1 to 3 rooms HDB
 
2.4 to 5 rooms HDB
 
3. Condominiums/Private Apartment
 
4.Terrace/ Semi-detached/ Bungalow
 
 
* P7. Personal monthly income
 
1. Less than $1000
 
2. $1,000 to $1,999
 
3. $2,000 to $2,999
 
4. $3,000 to $3,999
 
5. $4,000 to $4,999
 
6. $5,000 to $5,999
 
7. $6,000 & Above
 
8. Refused / No income
 
 
 
* Respondent Name:
   
* Respondent Contact:
   
* Done by (Interviewer name):