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  1. Surveys
  2. 2013
  3. October
  4. M
  5. Mothercare
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Exit Survey
 
 
How many children (age 8 and below) do you have?
 
1
 
2
 
3
 
4 or more
 
 
 
What's your household monthly income?
 
$1000 and below
 
$1001-$2000
 
$2001-$3000
 
$3001-$4000
 
$4000 and above
 
 
 
On a monthly basis, how much do you spend on your children?
 
Less than $50
 
$51-$100
 
$101-$200
 
$201 and above
 
 
 
Have you patronized Mothercare Vivo City before?
 
Yes
 
No
 
 
 
How often do you patronize Mothercare Vivo City?
 
Weekly
 
Monthly
 
As and when i need
 
 
 
If not, where do you shop for your child's needs?
 
Online blogshops
 
Departmental stores (i.e. Kiddy palace, etc)
 
Boutiques (i.e. Armani Junior, Guess Kids, GAP Kids, etc)
 
Specialty stores (i.e. GingerSnaps, Petit Bateau, etc)
 
Other
 

 
 
 
How would you rate the friendliness of the staff (s) in Mothercare Vivo city?
 
Exceeding expectations
 
Meeting expectations
 
Did not meet expectations
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
How satisfied are you with the following service quality of sales staff in Mothercare Vivo City?
Very Unsatisfied Unsatisfied Satisfied Very Satisfied
Presentation skill
Product knowledge
Responsive to my enquiries/problems
Attentiveness towards me
 
 
 
Are you aware of the in-store policy and their value-add services? (I.e. exchange policy, refund policy, delivery service, gift wrapping, nursery advisor, etc.)
 
Yes
 
No