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MST Community Stakeholder Survey - 2017

MONTEREY-SALINAS TRANSIT (MST) 2017 COMMUNITY STAKEHOLDER SURVEY
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Exit Survey
 
 
We would appreciate it if you would help us evaluate our services by answering the following questions. We’d like to know if we have been meeting your expectations over the past year. The survey should only take five minutes to complete. Please complete this survey by Friday, April 14, 2017.
 
 
Which of MST’s services are you familiar with?
 
Regular fixed-route buses
 
JAZZ bus rapid transit
 
Wirelessly-Charged Electric Trolley in Monterey
 
Buses that serve California State University, Monterey Bay (CSUMB)
 
Buses that serve military installations (Presidio of Monterey, Naval Postgraduate School, Fort Hunter Liggett, and Camp Roberts)
 
Senior Shuttles
 
MST RIDES ADA Paratransit
 
Travel Training
 
Senior/Disabled Taxi Vouchers

 
 
 
Which of MST’s special event bus services are you familiar with?
 
California International Air Show Salinas
 
Castroville Artichoke Festival
 
First Night Monterey
 
Monterey Jazz Festival
 
Monterey County Fair
 
Salinas Holiday Parade of Lights
 
Sand City West End Celebration

 
 
 
What do you believe to be MST's annual ridership?
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Overall impression of MST’s services
Convenience of service
Quality of service
Safety of service
Value of service
Overall impression of MST’s administration
Helpfulness of staff
Staff knowledge
Staff professionalism
MST’s representation of itself in the community
Perceived value of transit in the community
 
 
 
Do you or your employees use MST?
 
 
 
Are you aware of the tax incentives provided to employers who provide transit passes to their employers?
 
 
For local transportation needs in Monterey County, the following alternatives are important:
Strongly Disagree Disagree Undecided Agree Strongly Agree
Rail
Buses
New roads
Improved roads
More dedicated bike lanes
More vanpools and incentives for carpoolers
Bus Rapid Transit (BRT) (Road and traffic signal improvements that provide faster bus service)
Bus on shoulder service (bus ability to travel on shoulder of contested highways)
 
 
 
Which sector of the community do you represent?
 
Private citizen/resident
 
Private industry
 
Agribusiness
 
Government
 
Elected official
 
Education
 
Hospitality
 
Health/Social services
 
Construction/Developer
 
Other
 

 
 
 
Please include any comments or suggestions you have about MST's services. Include your contact information here to be entered into a $50 Visa card drawing. (optional)
   
 
Thank you for your participation!