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Surveys
2013
July
M
MTN Debit Order business rules
MTN Debit Order business rules
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1. What are the payment method available?
Cash payment, Debit Order, Cheque Transfers
Cash payment, EFT (Electronic Funds Transfer), Debit Order
Cash payment, EFT (Electronic Funds Transfer), PTP
Other
2. Which payment method can you not change the payment due date?
Cash payment
Debit Order
Cash payment, EFT (Electronic Funds Transfer)
Other
3.Determine the number of days for cash paying clients?
13
20
21
Other
4. After how many payments should a cash paying client be re-instated back to Debit Order?
4 cash payment’s
3 cash payment’s
6 cash payment’s
Other
5. How many time should a PTP be done on a client’s account?
Every month, as long as the client is paying their account
Once in every 3 months
Anytime, as long as the client is owing less than R300.00
Other
6. What is the TAT ( Turn Around Time) for reconnection on the client’s account on 60 days or 90 days + after paying at Absa or MTN Store?
A minimum of 2 to 24 hours
Immediately after giving you a PMT or Teller number
Only after the payment has reflected.
Other
How often do you conduct surveys?
Weekly
Monthly
Quarterly
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