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  1. Surveys
  2. 2009
  3. November
  4. M
  5. Mystery Shopping
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Is the employee male or female?
 
Male
 
Female
 
 
 
Did the employee greet you within the first minute you entered the store?
 
No
 
Yes, but unenthusiastically
 
Yes
 
Yes, he/she was exceptionally friendly

 
 
 
What is the estimated age range of the employee?
 
16-21
 
21-26
 
27-35
 
older than 36

 
 
 
When speaking with the employee, did he/she listen to what you were looking for and offer useful solutions?
 
I did not speak with the employee this much
 
I spoke with them, but just polite casualties
 
The employee didn't take the time to listen
 
The employee didn't have what I was looking for
 
The employee didn't have a what I was looking for, but offered other ideas
 
The employee found what I was looking for
 
 
How satisfied were you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Employee enthusiasm
Employee sincerity
Empathy of the employee
Level of comfort in the store
 
 
 
After this experience, would you feel comfortable shopping in this store again?
 
Yes
 
No
 
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