This free survey is powered by
  1. Surveys
  2. 2013
  3. October
  4. N
  5. NAPA Auto Parts
0%
Exit Survey
 
 
Thank you for taking the time to fill out this survey. With your input we can continue to make changes in how we do business to make both of us more efficient. This survey will take about 3 minutes. In return for your time, you will be awarded a $10 Subway Gift Card. Thank You!
 
 
 
 
Please select the Auto Parts stores that you buy from on a regular basis
 
NAPA
 
Carquest
 
O'reilly's
 
Advance Auto
 
Autozone
 
Ken Smith
 
Dealership

 
 
 
Estimated total dollars spent per month on parts
 
$2,000-4,000
 
$4,000-6,000
 
$6,000-8,000
 
$8,000-10,000
 
$10,000-up
 
Other
 
 
 
 
What percentage of your total purchases do you buy from NAPA
 
0-20%
 
20-40%
 
40-60%
 
60-80%
 
80-100%
 
 
 
Please rank (1-5) on what factors decide your parts purchase
Price
Availability
Delivery Time
Customer Service
Quality
 
 
 
How satisfied are you with our Customer Service?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How satisfied are you with our Prices?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How satisfied are you with our Delivery Times?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How satisfied are you with our Availability?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
What can we do better?
   
 
NAPA Auto Parts