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Thank you for your participation in the National Survey of Health Insurance Plan Emergency Preparedness, an initiative AHIP is doing in partnership with public health leaders to assess the level of readiness and ability of health insurance plans to restore operations in a timely manner during and after an adverse event. Adverse events may include a natural or man-made event, such as a public health emergency, pandemic, weather disaster, cyber threat, terrorism, or other local or national emergency that impacts operations. The goal of the assessment is to identify areas where government and public health entities can assist health plans, and capture and report on best practices.
Your individual responses to these questions will not be shared. Aggregate information from all health plan interviews and surveys will be presented in a final report. In any report or publication, we may list the health plans that participated in the survey; however, we will not identify information from specific health plans in any reports or publications, unless agreed to in advance by your plan.
Please note that due to the complex skip pattern once you started to answer the survey you need to finish in one sitting: if you answer just part of the questions and then log off and return to the survey later you will have to answer all the questions starting with the first. We advise you to familiarize yourself with the questions first by using the attached PDF document.
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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5. Does your organization develop plans based on business interruptions that result from:
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* 6. Please indicate if your organization has an incident command structure for an emergency response and recovery operation (select all that apply): |
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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* 7. Have you performed a risk assessment to identify possible threats and their potential impact on the work of your organization? |
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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* 8. How often is your risk assessment to identify possible threats to the work of your organization updated? |
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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* 9. Has your organization conducted a Business Impact Analysis (BIA)?
Note: the purpose of the BIA is to determine critical operations functions and processes and Recovery Time Objectives (RTOs) for each process. |
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* 10. Does your organization conduct a periodic audit of business continuity planning? |
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* 11. Has your organization established metrics (e.g., benchmarks) to evaluate your emergency response/recovery/business continuity planning and operations? (Check all that apply) |
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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* 12. Do you have an established plan for communicating about changes in operations within 24 hours of an emergency with the following stakeholders during/after a disaster? (Check all that apply) |
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* 13. Do you have policies/plans in place for your organization’s employees regarding any of the following support services during a disaster? (Check all that apply) |
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* 14. Does your organization routinely conduct internal emergency preparedness drills and exercises? |
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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15. Which of the following emergency preparedness activities does your organization routinely conduct? (Check all that apply) |
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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* 16. Please describe reasons for your plan not conducting internal emergency preparedness drills and exercises. (Check all that apply) |
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Health Plan Emergency Response/Recovery/Business Continuity, Planning and Operations |
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* 17. The Department of Homeland Security Information Network Healthcare and Public Health Sector Portal (HSIN-HPH) facilitates secure voluntary two-way sharing of information with the Federal Government on emergency preparedness and response issues. Additional information and access can be requested by emailing [email protected]. Is anyone from your organization registered on the HSIN-HPH?
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18. What information/training/resources from local, state, or federal public health officials could make your disaster planning efforts and recovery operations more successful? (Check all that apply)
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| 19. If you checked the option "Other" in the previous question, please describe: | | |
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Emergency Provision and Modification of Benefits and Service to Members |
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* 20. What would trigger a review of possible temporary changes in benefits because of an adverse event? (Check all that apply) |
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* 21. In the event of a disaster what temporary changes to your regular policies would you consider (as appropriate to the situation)? (Check all that apply) |
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22. Do you have specific policies and capabilities that allow you in the event of emergency to identify and provide necessary assistance to the following populations? (Check all that apply) |
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Emergency Provision and Modification of Benefits and Service to Members |
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* 23. In the event the U.S. government provides a non-formulary drug (e.g. antivirals) would your health plan consider covering the pharmacy dispensing fee? |
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24. In the event of emergency do you have the capabilities to use claims data to anticipate and monitor the following potential needs regarding the continuity of care:
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25. In the event of emergency do you have the capabilities to use data from nurse call lines to monitor possible problems with the following:
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Emergency Provision and Modification of Benefits and Service to Members |
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26. Are there contingencies in place to expand the following services to accommodate a surge in calls in the event of a disaster?
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* 27. Do you have a process in place for provisional/emergency credentialing of providers? |
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Emergency Provision and Modification of Benefits and Service to Members |
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28. In your experience, are there legal or regulatory barriers in place that hinder making changes in your business practices and policies during or after a disaster?
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Relationship with Other Health Care Stakeholders and Public Health Entities - National, State and Local |
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* 29. Do you share with emergency officials (e.g. state or local public health officials) any information on your contingency plans? |
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30. Is it clear to you whom to call or notify within regulatory agencies in the event of a disaster or a public health emergency?
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Relationship with Other Health Care Stakeholders and Public Health Entities - National, State and Local |
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* 31. How often do you update the list of emergency contacts with federal, state, local agencies and government? |
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* 32. Does your organization routinely participate in external (national, state or local) emergency preparedness drills and exercises? |
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Relationship with Other Health Care Stakeholders and Public Health Entities - National, State and Local |
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33. How often does your organization participate in external emergency preparedness drills and exercises?
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Relationship with Other Health Care Stakeholders and Public Health Entities - National, State and Local |
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* 34. Please describe reasons for your plan's not participating in external emergency preparedness drills and exercises (Check all that apply) |
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Lessons Learned and Best Practices |
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* 35. As a second phase of the project, AHIP will do brief follow up interviews with some health plans, to gather more qualitative information regarding internal plan emergency preparedness and external multi-stakeholder emergency preparedness. Your response to these three questions would assist us in planning for Phase 2.
Is your organization interested in participating in a forum to share best practices and lessons learned? |
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* 36. Are there are lessons learned from past experiences your organization would like to share? |
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* 37. Are there disaster preparedness and response best practices that you would like to share? (If you want to share any documents, describing your disaster preparedness and response activities, you can send them to [email protected]) |
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If yes, please provide the name of the contact person and brief description of best practices: |
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