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  3. October
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  5. NGO's Implementation of Knowledge Management
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QUESTIONNAIRE


NGO’s Implementation Level of Knowledge Management

This questionnaire is divided into Part A, B and C:
Part A – Demography
Part B – Awareness of Knowledge Management
Part C – Knowledge Management Practices Adoption

Kindly answer ALL questions. All answers given are kept PRIVATE AND CONFIDENTIAL and are only for academic material purposes. Your response is highly appreciated. Thank you.

INTRODUCTION:

Knowledge Management (KM) is a systematic and organizationally specified process for acquiring, organizing, and communicating both tacit and explicit knowledge of employees so that other employees may make use of it to be more effective and productive in their work (Alavi and Leidner, 1999). Knowledge can be in terms of skills, experiences, facts, education or information. Examples of knowledge in NGOs are fundraising, teaching, training, marketing, public relations, cultural understanding, administration, management, behavioral skills, etc.
 
 
 
1.) What is the name of your NGO?
   
 
 
 
2.) What is your gender?
 
Male
 
Female
 
 
 
3.) What is your age (years)?
 
17-20
 
21-30
 
31-40
 
41-50
 
51 and above
 
 
 
4.) How many years have you been working in this organization?
 
Less than 5 years
 
6-10 years
 
11-15 years
 
16 years and above
 
 
 
5.) What is your form of employment?
 
Employer
 
Full-time employee
 
Part-time employee
 
Volunteer
 
 
 
6.) What is your job prospect?
 
CEO
 
Manager
 
Accounting / Administrative
 
Teaching / Training
 
Fundraising / Public relation management (PRM)/ Marketing
 
Handicrafts
 
Caretaker / Nurse
 
Others
 
 
 
7.) Have you ever heard of the term ‘Knowledge Management’?
 
Yes
 
No
 
 
 
8.) Do you know what Knowledge Management is?
 
Yes
 
No
 
 
 
We have regular brainstorming meetings to generate ideas for fund raising/improvements for our NGO. (Hooley, 2001; Nonaka and Takeuchi, 1995)
Strongly Disagree
Disagree
Slightly Disagree
Agree
Strongly Agree
 
 
 
How satisfied are you with our services?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied