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  2. 2012
  3. December
  4. O
  5. O2 Community Survey
0%
Exit Survey
 
 
Have you used the forum to get support for an O2 product or service?
 
Yes
 
No
 
 
 
Did you find an answer to your query using the forum?
 
Yes
 
No
 
 
 
What specifically were you looking for?
 
Help with my Mobile Device
 
2Help with my Pay Monthly or Pay & Go service
 
Help with my Broadband
 
Help with another O2 Product or Service
 
Other
 
 
 
 
After visiting our forum , did you still need to contact O2 Customer Service for the same query?
 
Yes
 
No
 
 
 
Would you use the forum again?
 
Yes
 
No
 
 
 
Would you recommend the forum to friends and family?
 
Yes
 
No
 
 
How satisfied are you with...
Very Unsatisfied Unsatisfied Satisfied Very Satisfied
O2s customer support channels in general?
The help you received in the forum?
The promptness of support in the forum?
The level of knowledge of community members?
 
 
How easy did you find it to…
Very Difficult Slightly Difficult Quite Easy Very Easy
Register your account?
Log into the community?
Make your first post?
Search for previous answers?
 
 
 
As always, we'd love to hear your feedback. What improvements for the forum would you suggest?