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  2. 2014
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  5. Onderberg Customer Servey
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Exit Survey
 
 
Your Company name please?
   
 
 
How long have your Company been doing business with Onderberg?
 
0-5 Years
 
5-10 Years
 
10-15 Years
 
Longer
 
 
What products do you as valued customer buy from Onderberg?
 
Citrus Concentrates
 
Pulps
 
Canned Products
 
Dried Products
 
Formulated Concentrates
 
 
How often are you or an employee of your company, in contact with Onderberg?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
When contacting Onderberg, are you immediately helped, or transferred to the correct contact person?
 
Yes
 
No
 
Sometimes
 
 
Do you perceive the service from Onderberg as friendly?
 
All the time
 
Sometimes
 
Never

 
 
Do you perceive the service from Onderberg as professional?
 
Excellent
 
Good
 
Average
 
Below Average
 
Bad
 
 
 
Would you say that Onderberg's reaction time to your requests / queries are:
 
Beyond expectations
 
Within expectations
 
Less than expected
 
Not good
 
Bad
 
 
Overall, are you and your company satisfied with Onderberg's service level?
 
Very satisfied
 
Satisfied
 
Not satisfied
 
 
Please make one or two primary suggestions, on how Onderberg can improve its service level to your company?