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Your opinion really matters us!
Please complete a short survey to tell us what you thought about the assistance / consultation you received in the Over the Counter Medication (e.g. pain relief, allergy, etc.) or Vitamins section of our store.
Your feedback will guide us in continuously improving our products and service to meet your needs. Thank you for your feedback - the activation code to activate your coupon is provided at the end of the survey.
Click ‘Continue’ to start your survey.
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| * Q1. Thinking about the assistance / consultation you received in the Over the Counter Medication or Vitamins section of Shoppers Drug Mart, were you looking for a product for yourself or someone else? (Please select one) |
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| * Q2. Which of the following best describes how your conversation with the Shoppers Drug Mart staff began? (Please select one) |
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| * Q3. What types of product(s) were you looking for? (Please select all that apply) |
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| * Q4. What type of information or assistance was provided? (Please select all that apply) |
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| * Q5. Did the staff member, use or refer to any kind of technology/medication database (e.g. iPad / tablet/computer ) during the conversation? (Please select one) |
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| * Q6. How strongly do you agree or disagree that the use of the technology resulted in your being given better information or advice than you have received before? (Please select one) |
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| * Q7. You did not agree that the technology resulted in your being given better information / advice. Why? Please be as specific as possible. | | |
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| Q8. Compared to the consultations/ assistance you had in the Over the Counter Medication or Vitamins section of Shoppers Drug Mart in the past, how much better or worse would you rate the following aspects of your most recent experience? (Please select one for each statement)
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| Q9a. Thinking about the assistance / consultation you received in the Over the Counter Medication or Vitamins section , how strongly do you disagree or agree with the following statements? (Please select one for each statement)
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| Q9b. How much more or less satisfied were you with this most recent consultation in the Over the Counter Medication or Vitamins section in Shoppers Drug Mart compared to previous consultations you’ve had with the Shoppers Drug Mart Pharmacist? (Please select one) |
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| * Q10a. In the past 12 months, which store has been your main pharmacy, in other words, the one you go to most often to fill your prescription medications? (Please select one) |
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| * Q10b. Thinking of the assistance / consultation you received in the Over the Counter Medication or Vitamins section, how much more or less likely would you be to switch to Shoppers Drug Mart as your main pharmacy, the store you go to most often to fill your prescription medications? (Please select one) |
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| * Q11. How many years have you been with your main pharmacy? (Please select one) |
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| * Q12. In the past 12 months, which store has been your main store for vitamins and/or over the counter products, in other words, the one you go to purchase most of these products? (Please select one) |
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| * Q13. Thinking of the assistance / consultation you received in the Over the Counter Medication or Vitamins section, how much less or more likely would you be to purchase these products at Shoppers Drug Mart instead of another retailer in future? (Please select one) |
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| * Q14. How unlikely or likely would you be to tell your friends / family about your most recent experience in the vitamins or over the counter products area of the store? (Please select one) |
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| * Q17. Which of the following best describes your current drug coverage? (Please select one) |
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| * Q18. Thinking about prescription medications needed on a long term basis, how many different long term refill prescription medications are purchased for yourself? (Please select one) |
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| * Q19. Which of the following loyalty/store programs do you have a membership with? (Please select all that apply) |
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| Q25. To enrich our analysis, please provide your Shoppers Drug Mart Optimum card number below. As a thank you, each member that provides their Optimum card number to us in this survey will receive 1000 Shoppers Optimum Bonus Points to their account. Points will be awarded within 3 weeks of the survey closing. Thank you! The information that this gives us will only be used in aggregate, to help SDM understand general customer patterns. We will link the information provided by all our respondents to purchases made using your Shoppers Drug Mart Optimum card for a general analysis. We take your privacy seriously. Any views or comments shared on this Shoppers Drug Mart survey are completely confidential and will remain anonymous (Please exclude spaces, dashes, etc. e.g. 601550235485975) | | |
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* Q26. From which of the following Shoppers Drug Mart locations did you receive this survey invitation?
(Stores are listed by shopping centre name, main street or intersection.) |
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Thank you for spending the time today to tell us about your experience. Your feedback will guide us in continuously improving our products and service to meet your needs.
Please enter the activation code below to your coupon to activate it.
PLU 4813
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