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2015
October
P
Perception of Excellence-Logistics internal
Perception of Excellence-Logistics internal
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Hello Friends,
I am doing a survey on "Perception on Excellence in a Logistic company" as part of my Final Year Project in the course of Master in Marketing Management from Jamnalal Bajaj Institute of Management Studies. I would request you to please spare 5-7 minutes to fill up this survey by clicking on below link:
Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me at +91 9833 150 330 or by email at
[email protected]
.
Thank you very much for your time and support in advance. Please start with the survey now by clicking on the
Continue
button below.
*
Name:
*
Company / Organisation:
*
How long have you been working with your current company?
-- Select --
Less than 1 year
1 - 3 years
3 - 5 years
5 years +
*
What level of the management do you belong from?
-- Select --
Top management
Middle management
Lower management
*
Which department are you working in?
-- Select --
Air Services
Ocean Services
Domestic Transport
Warehousing
Project Cargo
Other (please specify)
*
What is your know-how on the services offered by your company?
-- Select --
Very well known (all products & services known)
Well known (few products & services known)
Little know-how (knowledge in only on the product you are working with)
*
When faced with a problem how often is there an immediate solution given to the customer for him/her to be satisfied?
-- Select --
Always
Most of the times
Never
*
Please select the amount of time it takes for a work desk (all departments included) to respond to customer rate request and queries.
-- Select --
1 hour or less
3 or more hours
1 day
2 or more days
Does this have a positive or negative impact on the decision making at the customer’s side when awarding the business as per the feedback received
-- Select --
Positive
Negative
Does not affect decisions (please explain)
No feedback received
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