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Surveys
2010
October
P
Physician Satisfaction
Physician Satisfaction
0%
We appreciate you taking the time to complete this survey. By evaluating and addressing your concerns, we can improve the service that is provided to you and your patients.
Sincerely,
Richard S Benedon, MD, FACEP
Chair, Emergency Department
Los Robles Hospital and Medical Center
My practice is best described as
Hospital Based, I do not admit patients to the hospital
I am a consultant, and do not admit patients as the primary physician
I am a primary physician, or consultant, and I admit my own patients
I refer my patients to the hospitalist for admission, or I AM a hospitalist
I admit my patients to:
Sound Medical Group
Alliance Medical Group
It varies
Other (please specify)
How many of your patients use the Los Robles Emergency Room each week?
10 or more per week
5 to 10 per week
3 to 5 per week
1 to 3 per week
1 or less per week
During NORMAL BUSINESS HOURS, my preference for calls from the ED physician is:
As soon as my patient arrives to the ED
After evaluation and completion of some of the workup
At the conclusion of the ED workup
Only if the patient requires my consultation or admission
LATE AT NIGHT, my preference for calls from the ED physician is:
As soon as my patient arrives to the ED
After evaluation and completion of some of the workup
At the conclusion of the ED workup
Only if the patient requires my consultation or admission
I am on staff
I am not on staff at a hospital
Exclusively at Los Robles Hospital and Medical Center
At Los Robles and Simi Valley Hospital
At more than 2 hospitals
When I choose to direct my patients to an ALTERNATE Emergency Department or Urgent Care instead of Los Robles Emergency Department, the reasons are
Least Compelling Reason
2
3
4
5
6
7
8
9
Most Compelling Reason
Service or capability not available at Los Robles
Patient convenience or preference
Quality of ED Physicians is better at alternate facility
Availability of Equipment and Supplies are better at alternate facility
Overall ED Efficiency is better at alternate facility
My convenience or preference
Importance
Satisfaction
Not Important
Very Important
Not Satisfied
Very Satisfied
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
Communication with Emergency Physicians
Clinical Competence of Emergency Physicians
Availability of Emergency Physicians
Ease of accessing clinical information
Accessibility of Equipment and Supplies
Correct Identification of the patient's physician
Receiving reports of my patient's visit to the ED
Testing turn around time
Hospital Bed Availability
How much do you think each of the following factors
IMPEDES
the efficiency of the Los Robles Emergency Deparment?
LEAST
2
3
4
5
6
7
8
9
MOST
Delays encountered for diagnostic testing
Excessive workup and testing by ED physicians
ED Nursing Staff Availability
Patient waiting time to see the ED physician
Holding of admitted patients waiting for hospital bed
Delayed call-back from PMD and consultants
Variability between ED physicians
Patient Registration
Please provide any additional comments about your satisfaction with the Los Robles Emergency Department or how you think we can improve our service to you and your patients.
If you are interested in helping our process improvement, please provide this information so that we may contact you.
First Name
:
Last Name
:
Phone
:
Email Address
:
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