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The Department of Laboratory Medicine is committed to provide quality service to our customers by ensuring rapid and reliable results. To achieve this the Department strives to continually improve its services. Kindly spare a few minutes of your time to complete this survey in order to help us further understand your needs and opinion of our services and identify areas for improvement. Your opinion is important to us and we appreciate your participation. Thank you.
 
 
 
 
Turnaround time
The turnaround time is satisfactory for:
STAT tests
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
Not applicable
 
 
ROUTINE tests
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
Not applicable
 
 
Esoteric tests (i.e those not done daily)
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
 
Tests not done in NUHS (send-out tests)
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
If any of the above is below expectation, kindly specify the test(s)
   
 
 
 
Online Service Guide / Test Menu
With regards to the Online Service Guide:
I always refer to the Online Service Guide when I needed information regarding a laboratory test.
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
 
 
The test information in the Online Service Guide is up to date.
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
 
 
The Online Service Guide is easy to navigate
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
 
 
I can always find the information I need from the Online Service Guide
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree