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  1. Surveys
  2. 2013
  3. February
  4. P
  5. Post Purchase
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Exit Survey
 
 
Dear Janet, we thank you for your recent purchase of a Tadano ATF220G-5 from Babcock, we trust that your purchase experience was a pleasurable one. At Babcock we strive to live up to our "trusted to deliver" slogan and we would appreciate a few minutes of your time to complete the attached survey based on your purchase experience so that we can further improve our service to you as well as our other loyal customers.

Once again thank you for your recent addition to your fleet and we trust that you will experience the exceptional performance and reliability that Tadano products offer.
 
 
 
Was your overall experience from Babcock to your satisfaction?
 
Yes
 
No
 
Somewhat
 
 
 
Was the crane delivered on the promised date?
 
Yes
 
No
 
 
 
Were your questions answered correctly that you had relating to the product?
 
Yes
 
No
 
Most were
 
Some were but it took time to get back to me
 
 
 
What was your experience dealing with the Salesperson?
 
Excellent
 
Good
 
Satisfactory
 
Below expectation
 
 
 
What was your experience dealing with other staff during the purchase process?
 
Excellent
 
Good
 
Satisfactory
 
Below expectation
 
 
 
What other cranes do you have in your fleet?
 
All Terrain Cranes
 
Rough Terrain Cranes
 
Truck Mounted Cranes
 
Crawler Cranes

 
 
 
How many cranes do you have in your existing fleet?
 
 
Please rate the following:
Overall service received from Babcock
Overall service received from Sales staff
Overall service received from Technical staff
Overall service received from other staff
Overall satisfaction of the product purchased
 
 
 
In your opinion how can we at Babcock improve on our service?