Professional Services Survey

In thinking about your most recent Federal Audit experience with NECS, how satisfied are you with the professional service you received:

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Will you please describe the aspects of the service that you were completely satisfied with?

If you were not totally satisfied with the service, will you please describe the reason(s) for your dissatisfaction?

How satisfied are you with the accurateness of NECS' representation of your data during the audit?

If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction?

If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction?

How would you rate the [PRODUCT]'s value for money:

What aspects of [PRODUCT] were of no benifite to you?

What aspects of [PRODUCT] were most beneficial for you?

The customer service representative was very courteous.

The customer service representative was very knowledgeable.

What are some of the reasons that you are looking to replace [COMPANY_PRODUCT] some time this year?