ProLegal Collection Services

How do you handle most of your collections?

In house

Outside/Collection Agency

How satisfied are you with your current collection partner?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

What is the average age of your receivable before you send it to a collection agency?

90-120 days past due

4-6 months

6 months to 1 year

over 1 year

How much time do you spend on average do you spend managing your Accounts Receivable/collections?

less than 30 minutes a week

30 to 60 minutes a week

60 or more

What would a new collection agency have to do to gain your business?

If you were to hire a new collection agency where would you look first?

Internet

YellowPages/Phonebook

Networking or feedback from friend/business acquaintance

Other

What is your biggest consideration in choosing a collection agent partner?

Expertise

Customer Service/Timely Followup on inquiries

Large variety of service options

Take a chance and respond to experience

Other

In your opinion what is a fair collection fee for your accounts?

15-20

20-30

30-40

40-50

Does your current collection provider report your accounts the the credit bureaus as a collection item?

Yes

No

I dont want to impact my non paying customers credit file.

How many unpaid accounts have you sent to a collection agency in the last 12 months?