public delivery of indirect tax services

. You are …….

…

a.An Importer/Exporter having interacted with Customs/Central Excise personally or through your authorized representative

b. A business or leisure traveler who has interacted with Customs officials at airport..

c. An Industrialist/Manufacturer who has interacted with Customs/Central Excise for one reason or other

d.. A service provider who had to visit service tax office or who has interacted with service tax/Excise officials in normal course of business

e. Other professionals like Doctor/Engineer/merchant/Trader/teacher/advocate/ legislators /media persons/sportspersons/others that had interacted with customs themselves or have formed an opinion on secondary sources

2.What is your first impression of any Customs/Central Excise /Service tax office with respect to having a clearly visible ‘Help Desk with May I Help you ’ manned with some staff or officer with small sitting arrangement for visitors at reception or in front of the main office

a. Boldly and neatly displayed in front of the office b. shabbily displayed at any corner of the office with no officer to attend. C. no help desk visible at all.

b. shabbily displayed at any corner of the office with no officer to attend.

c. no help desk visible at all..

d.If visible,Help Desk was manned by a polite,courteous and knowledgeable

officer

3.Have you noticed any Board displaying CITIZENS Charter in bold and clear words in Customs, Central Excise/Service Tax offices attracting first attention of the public and containing commitment for delivering efficient service to the public .

a. Clearly displayed…

b. displayed but in too small fonts and painful to read…

c.not displayed

4. You have found procedure of registration in Central Excise or service tax

a. simple and easy to understand

b.simple and easy to do

c fast and prompt and within two working days after receipt of a complete application form

4. Difficult and not user friendly.

5.. Do you agree that the Indirect Tax Department is collecting Taxes in a efficient, transparent and non-intrusive manner?

a.Strongly agree

b.Agree

c.somewhat agree

d.disagree

6.. Are the policies and processes framed for collection of taxes and facilitation, simple, certain, fair and user-friendly?

a. Strongly agree

b. Agree

c. Somewhat agree

d. Disagree

7. Indirect Tax policies and procedures such as Export promotion schemes, Anti-dumping and safeguard duties, complying IPR Regulations etc are helping the Industry to be more competitive globally.

a. Strongly agree

b. Agree

c. Somewhat agree

d. Disagree

8.Do the Indirect Tax policies framed ensure Tax compliance and curbi unfair practices by trade and industry?

a. Strongly agree

b. Agree

c. Somewhat agree

d. Disagree

9.Do you think by levying high rates of duty on certain goods like cigarettes. Tobacco, liquor etc , the society is being helped at large by curbing social menace?

a. Strongly agree

b. Agree

c. Somewhat agree

d. Disagree

10. Do you think that introduction of RMS has helped industry in a big way by reducing dwell time and being non-intrusive?

a. Strongly agree

b. Agree

c. Somewhat agree

d. Disagree