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| 11. Do you think that introduction of procedures like Green Channel facility and in-line X-Ray of baggage , etc has facilitated the fast clearance of passengers? |
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| 12. Do you think that dissemination of information of tax laws and procedures by use of electronic and print media via is helping in spreading tax awareness and tax compliance |
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| 13.Do you agree that proper public grievance redressal systems are in place and working effectively |
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| 14. Do you agree that departmental officers are well trained to understand financial statements of service tax assesses and well trained/knowledgeable to understand the provisions of service tax? |
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| 15. How may workshops have been organized in your jurisdictional service tax commissioner ate to disseminate new service tax laws and procedure for the benefit of public in general? |
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| 16.Are you aware that the department has pledged to follow the Service quality Manual as per ISO 15700 to achieve excellence in its public service delivery? |
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| 17. Do you agree that Delivery of services such as clearance of import/export goods, disposalof refund/rebate claims, release of seized documents, advance intimation for audit of unit, etc are comleted within prescribed time frame. |
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| 18.Do you agree that the Department is trying its best in developing professionalism through capacity building. |
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| 19. Do youagree that you get information on the status of processing of declarations, returns and claims when required. |
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| 20. Do you agree that all officers carry identity cards and all uniformed officers wear name badges while on official duty |
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