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Timely Response to your Initial Request
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Ability to Gather Business Requirements
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Statement of Work Clearly Defined
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Timely Response from Development/Implementation Team
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Ability to Understand your Business Needs/Project Scope
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Provided Regular Project Status Updates
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Customer involved in User Acceptance Testing (UAT) Phase
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Documentation provided for new Process and/or Service
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied
 
 
 
Training Options Offered
 
Very Dissatisfied
 
Somewhat Dissatisfied
 
Acceptable
 
Somewhat Satisfied
 
Very Satisfied