QA Survey | QuestionPro

We are interested to get ideas from you that would help improve our customer experience. Please answer the following questions. Thank you, we appreciate your feedback.

I meet the target qoutas and goals.

Overall productivity in getting the job done

Going beyond what is expected of me to make customers happy

Yes, I always do so

Yes, occasionally

I work as much as is expected of me

I work less than what is expected of me

I respond quickly and courteously to fulfill customers' needs

The overall quality of service that I provide is:

Please rate yourself from the criteria based on the QA rating sheet. Results from this tab will be used for coaching purposes.

	Excelent	Good	Needs Improvement
Accent

Language Comprehension

Rate of Speech

Natural Language vs. Scripting

Empathy/Tone

Accountability

Time Management

Active Listening

Understanding the issue(s) (Knowledge of Problem)

Communicated resolution steps

Ensure Resolution

Based on the questions above, would you require QA assistance on the areas where you need improvement?

Yes

No

What would help you to be more productive and provide higher quality service?

Based on the current CTS call handling process, what would you suggest we do to ensure customer satisfaction?