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  1. Surveys
  2. 2014
  3. December
  4. Q
  5. Quake Kare Original Satisfaction Survey 2014 - COP
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Hello,


As the Manager of Marketing for  Quake Kare Inc., I want to thank you for giving us the opportunity to serve you. Please help us serve you better by telling us about the service that you have received in the past. We appreciate your business and want to make sure we meet or exceed your expectations. The survey will take just a couple of minutes or less to fill out. Please be assured that your responses will be kept confidential.


Sincerely,,

Brittney Smithers
Marketing Manager Quake Kare Inc.
 
 
 
1. Remembering your most recent experience with the Quake Kare Inc, what was the quality of the customer service you received?
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor
 
 
 
2. If you answered unsatisfactory or poor in the previous question, please indicate what the issue(s) were.
   
 
 
3. Please specify your satisfaction with the customer service representative you spoke with in regard to the following:

Very Satisfied
Satisfied
Neutral
Not Satisfied
N/A
Response time to your inquiry(s)
Product knowledge
Understanding of your needs
Ability to resolve a problem
Professionalism
 
 
 
4. For the previous question, you may enter any comment below on the service provided to you.
   
 
 
5. Please rate the product(s) you have purchased from us with regard to the following:

Excellent
Very Good
Good
Fair
Poor
Quality
Price
Product Appearance
Packaging Appearance
Delivery Timeliness
 
 
 
6. Please take a moment to share any comment relative to your choices above, positive or negative.
   
 
 
 
7. Is there anything you would like to suggest in order for Quake Kare Inc to serve you better?
   
 
Thank you for your support of our mission.
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