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  1. Surveys
  2. 2005
  3. August
  4. Q
  5. Questionnaire on Internet Banking
0%
 
Personnal Information
Age
20-30 31-40 41-50 51-60 61-70 71-80 81-90 91-100
 
 

Gender
Male Female
 
 

Level of Education
Matric Tertiary Education
 
 

Campus
Westville Howard College Pietermaritzburg
 
 
Banking Information
Institution current being used
Absa Standard First National Nedcor/ Old Mutual Other
 
 

Do you use the online banking services offered by your bank?
Yes No
 
 

If your answer was yes, when do you use the online banking services?
Day end Week end Month end
 
 

If your answer was yes, how frequently do you use online banking services?
Once a day Twice a day Constantly
 
 

If your answer was yes, what type of service do you often used?
Account payments Interim statements(30 days) Stop orders Rates enquiry Other
 
 

If your answer was yes, why do you bank online?
Convenient Time saving Effective Safe to use
 
 

If your answer was no, why do you not use online banking services?
Too slow service Learning curve Costly Security issues
 
 

If your answer was no, do you use an ATM?
Yes No
 
 
The following questions evaluate your views on internet banking.

Please indicate your opinions about each of the following statements.
Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree
I like the look and feel of the internet banking web site.
Information displayed on the screen is clear, well organized, unambiguous and easy to read.
The way the system works allows me to find my way around the site in a consistent fashion.
The site offers me enough information to answer my questions.
The positioning of information on the web site allows me to navigate effortlessly through the site. I would expect to find the login button at the upper left corner of the web page.
I would expect to find the help button located at the upper right side of the web page.
Navigation tools such as colour coding, consistent logos and banners aided me to reach my objective.
The links within the website allowed me to move easily back and forth between sections of the site.
The use of colour on the banks website aids me in distinguishing text more concisely.
The internet banking web site contains large fonts that are easily readable.
Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree
The website continuously keeps me informed about what is going on through appropriate feedbacks.
Graphics such as advertisements and banners presented on a web page do not interest me.
I tend to overlook animation on a banks web site.
I prefer colour images than black and white images on a web site.
I feel secure when I log on to my internet banking website.
The search function within the site enables me to find the information I need.
When performing a search, I receive feedback on whatever information I request.
My online connection to internet banking web sites is too slow.
My online connection is unreliable and crashes often.
The help feature on the web site allows me to resolve problems that I experience with the web site.
The web site helps me recover from errors.
I am in control of the system when I bank online.
I don't like to scroll, whether it is horizontal or vertical scrolling.
Internet banking web sites contain confusing terminology.
 
 
Thank you for your feedback. I sincerely appreciate your honest opinion and value your input.
 
Please contact [email protected] if you have any questions regarding this survey.
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