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2012
May
Q
QuestionPro : Basic Customer Satisfaction
QuestionPro : Basic Customer Satisfaction
HUR SmartCard System Survey
The following 10 questions are used for improving and developing an even better system. A complementary HUR accessory package will be awarded for one of the participants.
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1. Please fill in your contact e-mail in order to take part in the prize lottery. If you do not want to take part in the lottery, then leave the box empty.
2. For how many years have you used the HUR SmartCard system?
Less than a year
1-2 years
2-5 years
More than five years
3. What percentage of your clients use the card?
Less than 25%
25-50%
50-75%
Almost everyone
4. If you have the SmartCard Kiosk, should it be more simpler or more comprehensive?
Not available
Simpler
It is good as it is
More comprehensive. How:
5. Please rank (1-6) the following person management features in order of importance:
Grouping
-- Select --
1
2
3
4
5
6
Export of information
-- Select --
1
2
3
4
5
6
Find Person
-- Select --
1
2
3
4
5
6
Notes
-- Select --
1
2
3
4
5
6
Card management
-- Select --
1
2
3
4
5
6
Messaging system
-- Select --
1
2
3
4
5
6
6. Please rank (1-6) the following training program management features in order of importance:
Training Program Manager
-- Select --
1
2
3
4
5
6
Auto-update feature
-- Select --
1
2
3
4
5
6
Use visit data
-- Select --
1
2
3
4
5
6
Templates
-- Select --
1
2
3
4
5
6
Copy-paste
-- Select --
1
2
3
4
5
6
Set series tool
-- Select --
1
2
3
4
5
6
7. What problems have you had with your HUR SmartCard system?
8. Please describe what should be improved in the HUR SmartCard system?
9. Please pick a number on scale 1 to 5, where 1 is very unhappy and 5 is very satisfied, to describe your satisfaction with different aspects of the system:
Machines
SmartCard Software
Reports
Cards
Displays
Card readers
Kiosk
Compressor
0
10. How often has your system, for example machines or software, required maintenance?
Daily
Weekly
Monthly
Every 3 months
Every 6 months
Yearly
Never
Other
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