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How long have you used our [PRODUCTS/SERVICES]?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Which of our [PRODUCTS/SERVICES] do you use? Select all that apply.
 
Weld Mesh Panels (Stainless Steel)
 
Weld Mesh Panels (Mild Steel)
 
Wirework Baskets
 
Wirework Catering Products
 
Wirework Healthcare Products
 
Wirework Engineering Products
 
Other (Please Specify)

 
 
 
How frequently do you purchase from us?
 
Every week
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of {PRODUCTS/SERVICES}
Understanding customers' needs
Sales staff
Price
 
 
Comment:
   
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend our [PRODUCTS/SERVICES] to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our [PRODUCTS/SERVICES]?
   
 
 
 
What is your annual spend on Mesh products
 
Up to £5000
 
Up to £10,000
 
Up to £50,000
 
Over £50,000
 
Prefer not to answer
 
 
 
What % of your Wire product spend do you give us
 
10%
 
25%
 
50%
 
More
 
Prefer not to answer
 
 
 
What best describes your position?
 
Director
 
Sales
 
Procurement/Purchasing
 
Outsourced Supplier
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes the industry you work in?
 
Automotive
 
Catering
 
Consulting Services
 
Healthcare
 
Education supply sector
 
Government Services
 
Information Technology
 
Marketing/Sales
 
Non-Profit
 
Pharmaceuticals
 
Re-seller
 
Stockholder
 
Technical Services
 
Other
 
 
 
 
Do you have any quesions you would like us to address for you ?
 
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