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  5. QuestionPro : Product Evaluation Template
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Have you ever ordered Jewellery from ITAN?
 
Yes
 
No
 
 
 
Overall, how would you rate ITAN Products?
 
Excellent
 
Good
 
Average
 
Poor
 
Terrible
 
 
 
How satisfied are you with your service from ITAN?
 
Extremely satisfied
 
Very satisfied
 
Neutral
 
Very dissatisfied
 
Extremely dissatisfied
 
 
 
Would you recommend ITAN to a friend?
 
Yes
 
No
 
 
 
If no, why not?
   
 
 
 
For your NEXT Jewellery purchase, how likely are you to purchase from ITAN?
 
Very likely
 
Somewhat likely
 
Not sure
 
Somewhat unlikely
 
Very unlikely
 
 
 
Which of the following modes did you use to place the LAST order for ITAN Products?
 
Mail order
 
Internet
 
Over the phone
 
Fax
 
Other
 
 
 
 
What are the THREE main reasons you didn't purchase Jwellery from ITAN?
   
 
 
 
If you could change something about [COMPANY] what would it be?
   
 
 
 
Are there any other comments you have for [COMPANY]?