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Surveys
2017
January
Q
QuestionPro : Product Satisfaction Survey Template
QuestionPro : Product Satisfaction Survey Template
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Hello:
You are invited to participate in our survey to determine if we are meeting our clients needs. We will use the answers to help improve the process. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
In thinking about your most recent experience with Firefly Finance how was the quality of customer service you received?
Superior
Very Satisfactory
About Average
Somewhat Unsatisfactory
Very Poor
The process for getting your concerns resolved was:
Very Unsatisfactory
Somewhat Unsatisfactory
About Average
Somewhat Satisfactory
Very Satisfactory
Now please think about the features and benefits of the Product/service itself. How satisfied are you with these?:
Very Unsatisfactory
Somewhat Unsatisfactory
About Average
Somewhat Satisfactory
Very Satisfactory
If you are not satisfied with the product, will you please describe why.
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please contact: -
Firefly Finance
Di Case
PO Box 742
TAMWORTH
NSW, 2340
Phone: 02 67613163
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