| |
| In thinking about your most recent experience with (Company Name), describe the quality of customer service you received: |
| |
|
|
|
|
| |
| If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction. | | |
|
|
|
|
| |
| How would you rate the process of getting your question resolved? |
| |
|
|
|
|
| |
| If you were not totally satisfied with the process of getting your problem resolved, please describe the reasons for your dissatisfaction. | | |
|
|
|
|
| |
| The value of (Company product), as compared to its price, is: |
| |
|
|
|
|
| |
| The following questions pertain to the customer service representative you spoke to most recently. |
| |
|
|
|
| |
| The customer service representative was very courteous. |
| |
|
|
|
|
| |
| The customer service representative handled my call quickly. |
| |
|
|
|
|
| |
| The customer service representative was very knowledgeable. |
| |
|
|
|
|
| |
| The following questions pertain to the process by which your most recent service contract was handled. |
| |
|
|
|
| |
| The waiting time for having my questions addressed was satisfactory. |
| |
|
|
|
|
| |
| My phone call was quickly transferred to the person who best could answer my question. |
| |
|
|
|
|
| |
| The automated phone system made the customer service experience more satisfying. |
| |
|
|
|
|
| |
| Consider the total package of (Company Name) including customer service, features and benefits, and cost. How satisfied are you with the (Company Name) company? |
| |
|
|
|
|
| |
| If the (Company Product) were no longer available, what would you replace it with? |
| |
|
|
|
|
| |
| All things considered, over the next 12 months how likely are you to replace your (Company's Product)? |
| |
|
|
|
|
| |
| If you are looking to replace (Company Product), what are some of the reasons for doing so? | | |
|
|
|
|
Loading...
