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2016
July
Q
QuestionPro : Products Sold to Consumers
QuestionPro : Products Sold to Consumers
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What Type of academic institution does your library serve?
Private
Public
Other (please specify)
Regarding your academic institution's primary teaching hospital, which of the following choices best describes the hospital's ownership?
Privately owned hospital, not under the same ownership as your academic institution
Privately owned hospital, under the same ownership as your academic institution
Government owned hospital, not under the same ownership as your academic institution
Government owned hospital, under the same ownership as your academic institution
Academic institution and hospital share ownership
Other (please specify)
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comment:
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
Comment:
How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Do you have any suggestions for improvement?
What is your gender?
Male
Female
Prefer not to answer
Which of the following categories describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, looking for work
Unemployed, not looking for work
Student
Retired
Military
Homemaker
Prefer not to answer
Other
Which category best describes your annual income?
Under $15,000
$15,000 - $29,999
$30,000 - $44,999
$45,000 - $59,999
$60,000 - $74,999
$75,000 - $89,999
$90,000 or more
Prefer not to answer
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