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Surveys
2012
August
Q
QuestionPro : Restaurant Customer Satisfaction
QuestionPro : Restaurant Customer Satisfaction
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For which of our locations are you completing this survey?
{LOCATION 1}
{LOCATION 2}
{LOCATION 3}
How long have you been dining at our restaurant?
Less than 1 month
1 month to less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years or more
How would you rate your overall level of satisfaction with us?
Highly dissatisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Highly satisfied
Comment:
Please rank the following attributes in order of importance when choosing a restaurant.
Most important
Least Important
Reputation
Friendly staff
Knowledgeable staff
Attentiveness of staff
Cleanliness of restaurant
Interior/exterior design
The crowd (type of customer)
Quality of food
Menu Selection
Menu pricing and value
Please rate the following service items at our restaurant on a scale of 1 to 5.
1 (Poor)
2
3
4
5 (Excellent)
Friendliness of staff
Staff's knowledge of the menu
Attentiveness of staff
Comment:
Please rate the following regarding the ambiance of our restaurant on a scale of 1 to 5.
1 (Poor)
2
3
4
5 (Excellent)
Cleanliness
Lighting
Music
Comfort
Include comment box
Comment:
Please rate the following items regarding our menu on a scale of 1 to 5.
1 (Poor)
2
3
4
5 (Excellent)
Quality of food
Menu variety
Menu pricing and value
Comment:
How likely are you to recommend our restaurant to a friend or colleague?
Very unlikely
Somewhat unlikely
Neutral
Somewhat likely
Very likely
Please share any suggestions for improving our restaurant.
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First Name
:
Last Name
:
Email Address
:
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