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  1. Surveys
  2. 2011
  3. October
  4. Q
  5. QuestionPro : Services Provided to Consumers
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With regards to your most recent experience with CP, how satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
Verbal communication
Written communication
Project plans,format and detail level
Presentation at the project kick-off meeting
Amount of information during the entire project cycle
Accuracy versus proposal project plan
Project review meetings
Project review frequency
Acceptance procedure and performance
Final results handover
 
 
 
How could CP better support you from a project management standpoint?
 
 
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How satisfied are you with:
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied N/A
Your experience of the most recent installation
The delivery schedule
The timeliness of the installation(s)
The professionalism shown by CP engineers
The technical skills of CP engineers
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
How could CP better support you from a project management standpoint?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer
 
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