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Surveys
2015
March
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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Exit Survey
Refurb South West has now been your housing provider for 3 months. We would be grateful if you could complete this feedback form to help us understand your needs more. This will happen every 3 months and we will try to improve our service in accordance to what you submit in the form. This would help us to improve the service and to develop a quality practice as a housing provider. We do listen to your feedback so please take the time to complete. Thank You
How long have you lived in RSW housing?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Does RSW care about your problems?
5
4
3
2
1
How do you rate our support?
Can you talk to us about problems
Have we been good at helping with problems?
Do you Speak to us about personal stuff?
Would you talk to RSW in the future?
Where do you want us to improve?
Support
Staff
Activities
House
House Meeting
Other
How would you rate your overall level of satisfaction with RSW?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following?
Well Below Average
Below Average
Average
Above Average
Well Above Average
24 hr On Call Service
Response to Repairs
Our Professionalism
Quality of service
Understanding of Your needs
How do we rate in comparison to previous services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our RSW?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended RSW to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
What is your gender?
Male
Female
Prefer not to answer
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your plans for next 12 months?
To Find Work
Get into College
Stay with Housing Provider
Find Voluntary Work
Move Out Into Own Place
Other
Which Type of Benefits are you recieving
JSA
ESA
JSA/DLA
Child Tax Credit
Other
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