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  1. Surveys
  2. 2016
  3. March
  4. Q
  5. QuestionPro : Services Provided to Consumers
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Questions marked with a * are required Exit Survey
 
 
* How long have you been a member?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
I am not a member yet
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly
Golf
Gym
Pool
Restaurant/Bar
Social Event Space
 
 
 
How did you hear about our club and services?
 
Drive by
 
Online
 
Through a friend
 
Through a family member
 
I attended an event here
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Appearance of the club
Quality of food
Quality of service
Adequacy of amenities
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What would you have liked to see that you did not?