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  1. Surveys
  2. 2016
  3. June
  4. Q
  5. QuestionPro : Services Provided to Consumers
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Questions marked with a * are required Exit Survey
 
 
* Have you ever purchased a ticket of Air France-KLM?
 
Yes, once
 
More than once
 
Very frequently
 
Never
 
 
 
* Where do you purchase the tickets?
 
Online
 
Telephone order
 
At the airport
 
Through an agent
 
Other
 
 
 
 
* 3.Since the partnership with Alitalia, have you noticed that there are some benefits?
 
Yes, definitely
 
Yes, partialy
 
No
 
Not at all
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
* How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Same
 
Lower
 
Much lower
 
 
 
* How likely are you to continue using our services?
 
Very likely
 
Neutral
 
Unlikely
 
Very unlikely
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
* What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
 
 
What best describes your employment status?a
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed
 
Student
 
Retired
 
Homemaker
 
Military
 
 
 
* Which of the following categories best describes your annual income?
 
Under 15,000
 
15,000 - 29,999
 
30,000 - 44,999
 
45,000 - 59,999
 
60,000 - 74,999
 
75,000 - 89,999
 
90,000 or more