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  5. QuestionPro : Services Provided to Consumers
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Exit Survey
 
 
Hello: You are invited to participate in our survey. You will receive a $10.00 credit to your formal knight account for completing the survey. It will take approximately 10 minutes to complete the questionnaire. Your participation in this study is completely voluntary. It is very important for us to learn your opinions.  Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Heather at 714-635-2889 or by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
How often do you use our services?
Daily Weekly Monthly Quarterly Dont use
Tux Rental
Retail
Accessories only
 
 
 
Which best describes your order enrty procedure?
 
Email
 
Fax
 
Telephone order
 
Wintux Web
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Above Average Above Average Average Below Average Well Below Average
Customer service experience
On-time delivery of service
Quality of Product
Product availability
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
Have recommended several times
 
Have recommended once or twice
 
No, never recommended
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
Which of the following categories best describes your annual wholesale tuxedo cost?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer