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  1. Surveys
  2. 2017
  3. May
  4. R
  5. Research and Resolution
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Exit Survey
 
 
Hello: You are invited to participate in our Research and Resolution Production survey. In this survey, all R&R staff members are asked to complete a survey that asks questions about the units production environment. It will take approximately 10-15 minutes to complete the questionnaire. Your participation in this study is completely voluntary.  It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Research and Resolution Administration Team at 614-839-4286 (Tina) , 614-839-4529 (Dee) or 614-839-4455 (Adam) or by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How often do you find the need to complete a downtime sheet within a given production week?
 
 
 
How long have you worked in Research and Resolution? 
 
Less than 1 year
 
2-3 years
 
4-5 years
 
6 or more
 
 
 
* Which database accounts for more than 90% of your daily functions?
 
Termination Notice Database
 
Missing Bill Database
 
Late fee Database
 
Workflow
 
 
 
* What daily function do you find the most cumbersome?
 
Phone call
 
Paynow processing
 
Attention Form creation
 
Template Creation
 
Procedural Lookup
 
Shut Off Documentation

 
 
 
Which database do you feel needs to the most improvement to bring about efficiency within the unit? 
 
Missing Bill
 
Late Fee
 
Termination Notice Database
 
Workflow
 
 
 
What areas do you think additional training would be beneficial to your ability to perform your daily assigned functions more efficiently?
 
Cass Connect
 
Payment Research
 
Late Fee Recovery Research
 
Termination Notice Research
 
Missing Bill Research
 
Paynow Processing

 
 
 
What operation processes can be revisited to make R&R daily functions more efficient?
 
Check release process
 
Research Database Interaction (by account)
 
Net vs Gross /Loss Discount Process
 
Primary Vendor vs Master Vendor association
 
Late fee research check issued procedure (4 days)
 
Research screen is not holding sort by
 
Reduce or eliminate duplicate primary vendor code variations

 
 
 
Please add any additional comments/suggestions: